Frequently Asked Questions

  • What type of car seats do you use? Do you have rear facing baby seats and forward facing baby seat/child seats?

    Our suppliers provide EU-approved child car seats. On our booking form you can choose from the following options, rear facing baby seat, forward facing child seat and a booster seat. In addition, please also inform us on the booking form whether you will be providing your own baby/child car seat for the transfer.

  • Can I bring my own baby car seat?

    Yes. You can provide your own baby/child car seat but please make sure you know how to fit your own model of child car seat. We can not keep the baby/child seat if you require it on your return journey and you do not wish to take it on your holiday. You must take it with you on your holiday. Some people for example like to take their baby car seat on holiday if it can be attached to their pushchair travel system.

  • Do you provide booster seats for older children?

    Yes. If you require a booster seat please select this option on your booking form.

  • What makes you different to a taxi or minicab service?

    Children can travel without a child car seat in taxis and minicabs. We provide child car seats so that you have peace of mind that your child has extra security on your transfer.

  • Do you charge extra for the use of child car seats?

    You will not be charged extra for using up to two child seats on your transfer whether it is rear facing or forward facing. Any additional child car seat will incur a charge.

  • How much luggage can I take with me?

    We only use large vehicles for our transfers. Therefore there is enough space for a suitcase per person and a buggy per child.

  • Do you only do transfers for families?

    No, we do transfers for everyone. We only use large vehicles so there is plenty of space for your luggage, even if it includes equipment for a golf holiday or a skiing holiday.

    Please look at our Bespoke Quote page for further details and to get a quote

  • How do I make a booking?

    Please follow the instructions on our booking form. You will be required to input the following information: pick up location, destination, outbound flight details and inbound flight details, the number of adults and children and child car seat requirements. If you wish to make a booking once you have received your quote then please press the ‘Book Now’ Option. Alternatively, you can contact our team by email or telephone.

  • How do I pay for the booking?

    Payment is taken in full at the time of booking. We accept Visa, Visa Debit, Maestro and Mastercard cedit cards.

  • How do you confirm my booking?

    Once you have booked a transfer, you will receive an automatic confirmation by email including a booking reference.

  • Do you re-confirm my booking prior to departure?

    Once you have a booking reference from us there is no need to re-confirm the booking prior to departure.

  • Do I need to take my confirmation with me?

    Please print off your booking confirmation with its unique reference number. You will need to show this to your driver before boarding the vehicle. Alternatively you can show your driver the confirmation email on your mobile device.

  • Where will I be picked up and dropped off?

    Please enter your location pick up and destination location accurately when making the booking. Our drivers will endeavour to operate a door to door service. Please note however that in some circumstances this may not be possible if access is restricted. If any restrictions apply then you will be picked up and dropped off from the nearest accessible point.

  • Length of Journey?

    All times provided are estimates. Times may vary according to various factors e.g. road works, local road closures, diversions and traffic. Journey times may be in excess of times stated.

  • What do I do if I need to change my booking times/dates?

    You can change your booking by contacting us by telephone or email at least 48 hours prior to departure by telephone.

  • Can I cancel my booking?

    Yes. There will be no cancellation charge if a cancellation is communicated to us 48 hours prior to the first transfer and you will receive a full refund. All cancellations received with 48 hours notice or less will incur a 100% cancellation charge.

  • What if I leave something in your vehicle?

    Please contact the office to check whether your lost property has been found and held in our local office. We can not be held responsible for any property left in our vehicles. Please make sure you have any necessary holiday/travel insurance to cover such loss.

  • What insurance cover do you have?

    We have Public Liability Insurance. However, we recommend that you obtain holiday/travel insurance for your trip if you are going abroad.