Reviews

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4.8 in 351 Reviews

Date Review Rating Name
13/06/2019 Mrs Rebekah Vincent
Service was excellent! From receiving an email day before with your drivers name, phone number and photo all the way through to the well maintained clean vehicles. The kids car seats were of good quality and in excellent clean condition. We were so pleased with the service and will definitely use again when we need to. Thank you Family Transfers
12/06/2019 Lucy Jacobs
Very happy with service
Our response: Dear Lucy, Thank you very much for reviewing us. Great to hear you were very happy with our service, as we would hope. We look forward to being of service again in future. Kind regards, Chrissy @ Family Transfers
12/06/2019 Mrs Katharina Becker
Excellent service. Friendly drivers that put your comfort first. Thank you
Our response: Dear Katharina, Thank you so much for your review. It's great to hear that you found our service to be excellent and that our friendly drivers put your comfort first, as we would expect. We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
12/06/2019 Mr Peter Layton
It is very expensive.
Our response: Dear Peter, Thank you for your review. Unfortunately you have not commented on the service we provided. In our opinion, we do provide the highest level of service for families travelling with young children and the cost reflects the level of service provided. We hope to be of service again in future. Kind regards, Chrissy @ Family Tranfers
11/06/2019 Mr Sandeep Raithatha
On time and very professional
Our response: Dear Sandeep, Many thanks for your review. We are glad you found our service on time and professional, as we would expect. We hope to be of service again in future. Kind regards, Chrissy @ Family Transfers
10/06/2019 Dr Caroline Ariaens
Driver wasn't very chatty but service was very efficient and we felt safe in the vehicle. Made our visit to London much less stressful.
Our response: Dear Caroline, Thank you very much for reviewing us. We are sorry that you found our driver was not as catty as you would have liked - all our drivers are trained to be polite and professional. We are very glad that you found our servce efficient and you felt safe. Our aim is to make your journey as stress-free as possible so we are happy that your experience was such. We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
10/06/2019 Miss Katie Rosser
Excellent Cheaper than Heathrow express Wonderful services from drivers all round perfect service for families will advocate to others i know who travel with children
Our response: Dear Katie, Many thanks for your review. We are so happy that you found our service to be the all-round perfect service for families as this is exactly what we aim to do. Thank you for recommending us to others too. We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
12/05/2019 Mr Richard Wilder
I arranged for this pick-up from Heathrow for my son and his family - including his wife and young daughter. It took him some time to get through passport control at Heathrow, but the driver waited, met them and delivered them safely to my home. Excellent car and equipment (including the child seat) and great driver and service. Highly, Highly recommended.
Our response: Dear Richard, Thank you so much for your review. We are so glad to hear that our driver took good car of your family and that our service met with your expectations, as we would hope. Many thanks for recommending us and we hope to be of service again in future. Kind regards, Chrissy @ Family Transfers
08/05/2019 Emma Carrara
Wonderful service, worth every penny! Definitely recommend! Just back from trip to London with 2 small children, so glad we used Family Transfers.
Our response: Dear Emma, Many thanks for your review. We are so glad you used us too and that we were able to provide the service your family needed to ensure a smooth trip with your little ones. Thanks so much for recommending us and we hope to see you again next time you travel to London. Kind regards, Chrissy @ Family Transfers
02/05/2019 Ms Rhiannon Blackmore
Very professional and efficient service. I really appreciate the confirmation email the day before pick-up for certainty. Clean cars, good drivers, on time ready for pick-up. Very pleased!
Our response: Dear Rhiannon, Thank you very much for your review. We are so happy to hear that you found all aspects of our service to be very professional and efficient, exactly as we would hope. We look forward to being of service again in future. Kind regards, Chrissy @ Family Tansfers
02/05/2019 Mr and Mrs Heuberger
Fantastic!
Our response: Dear Mr and Mrs Heuberger, Thanks for reviewing us and describing our service as "fantastic" which is certainly what we strive for! We hope to be fantastic for you again in future! Kind regards, Chrissy @ Family Transfers
01/05/2019 Miss Anouck Delmas
Excellent service from booking through to the pickup and dropoff at Heathrow.
Our response: Dear Anouck, Many thanks for your review. We are very pleased you found all aspects of our service were excellent. We hope to be of service again in future. Kind regards, Chrissy @ Family Transfers
01/05/2019 Elana Simons
In both directions we were impressed by the professionalism and service we received. In each case the driver was courteous and patient, the cars were clean and most importantly the car seats were the correct type and installed to our satisfaction. Thanks for providing such a reliable service! We look forward to using your sevice on future trips!
Our response: Dear Elana, Thank you so much for your review. We are so happy to hear that you were impressed by our service and found our driver, car and car seats met the needs of your family, as we would hope. We look forward to seeing you again soon! Kind regards, Chrissy @ Family Transfers
23/04/2019 Mrs Rebekah Vincent
Booking process was easy with great communication and booking information from Family Transfers. Pickup from the airport was very smooth despite our flight being delayed. Our driver was polite and very capable. Will be booking our return to the airport and would recommend.
Our response: Dear Rebekah, Many thanks for reviewing us. We are so pleased to hear that you found all aspects of our service from booking through to pick-up by our driver (even with a flight delay!) easy and smooth,as we would expect. It's exactly the service we aim for to make your journeys stress-free. We look forward to seeing you again soon and thanks for recommending us! Kind regards, Chrissy @ Family Transfers
19/04/2019 Mrs ALEJANDRA ALVAREZ
Excellent service, highly recommend
Our response: Dear Alejandra, Thanks so much for your review. Glad to hear you found our service to be excellent, as we would hope. We look forard to be of service again in future. Kind regards, Chrissy @ Family Transfers
17/04/2019 Emma McDonnell
Great service. We were met at arrivals as promised and our driver helped us to the car with our baggage trolleys. Car seat was the correct one for our baby and the whole process was very efficient. Felt safe on the drive around the M25. Great service and have already recommended to a friend.
Our response: Dear Emma, Thank you very much for your review. We are so happy to hear that you found all aspects of our service great. Thank you also for recommending us! We look forward to seeing you again. Kind regards, Chrissy @ Family Transfers
30/03/2019 Shirley Lever
This was a very good experience for us. Booking was made easy and the driver came for us on time. The driver was very nice, he made the journey easier. I wouldn't hesitate to book with you again.
Our response: Dear Shirley, Thank you so much for your feedback. We are so happy that you had a very good experience and that our family-friendly driver made the journey easier for you - this is exactly the service we aim to deliver. We look forward to being of service again in future. Kind regards, Chrissy @ Family Transfers
30/03/2019 Mrs Melinda Annison
Great service. Used them three times during our week in and around London, two airport transfers and one other. Was great to be able to have s car seat. Drivers always on time and very helpful with luggage etc. Cars very clean and comfortable. Communication from the company confirming each trip excellent. Would highly recommend.
Our response: Dear Melinda, Many thanks for your review. So glad to hear that you found our service great and well tailored to your family's needs. We are really pleased that you would highly recommend us, based on your experience. We hope to be of service again. Kind regards, Chrissy @ Family Transfers
29/03/2019 Alistair Facciol
Taxis were on time. Very professional drivers. Excellent car seats. 5 star service. Very much recommended.
Our response: Dear Alistair, Thank you very much for your review. You have summed up our service exactly as we aim it to be - so glad you were happy with it all! We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
20/03/2019 Mr Benjamin Senig
This was a great service and allowed us to travel without bringing along a car seat for our 1 year old.
Our response: Dear Benjamin, Thank you for reviewing us. We are so happy to hear that you found our service to be great and well suited to your needs. We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
14/03/2019 Sarah Shennib
Booked on behalf of my boss. She found the service to be excellent. Will use again.
Our response: Dear Sarah, Many thanks for your review. It's great to hear that the family you booked for found our service to be excellent, as we would hope. We look forward to being of service again in future. Kind regards, Chrissy @ Family Transfers
14/03/2019 Sarah Shennib
Booked on behalf of my boss. She found the service to be excellent. Will use again.
Our response: Dear Sarah, Many thanks for your review. It's great to hear that the family you booked for found our service to be excellent, as we would hope. We look forward to being of service again in future. Kind regards, Chrissy @ Family Transfers
06/03/2019 Miss Helena Sandberg
We've had such difficulty with finding a reliable taxi company in London that can get the baby seats right. Finally we have stumbled upon Family Transfers that provides lovely customer service and great, reliable service to London airports. Big thanks to Marta who continously put up with my amandements and Joao who drove the family safely to Gatwick the other day.
Our response: Dear Helena, Thanks so much for your review. We are so glad that you stumbled upon us and that you found what you were looking for in us! I have passed on your thanks to the others - we always try our hardest to look after and accommodate our families. We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
06/03/2019 Mrs Helen Dellow-Findlay
Excellent customer service, vehicles, kids car seats and drivers. Just got back from Australia with my husband and 2 kids absolutely exhausted and it made all the difference to have a stress free transfer home from the airport. I will use Family Transfers for every holiday airport transfer. Thanks guys!
Our response: Dear Helen, Many thanks for your review. We are so happy to hear that you found all aspects of our service to be excellent - this exactly what we aim to provide for our families. We look forward to seeing you again. Kind regards, Chrissy @ Family Transfers
20/02/2019 Leslie Morales
Great service. Our drop off address was a tricky one to find, our driver did a great job getting us dood to door stress free!
Our response: Dear Leslie, Thank you so much for your review. We are so happy to hear that you found our service great and that our driver succesfully got you to your destination in a stress-free manner, as we would hope. We look forward to being of service again in future. Kind regards, Chrissy @ Family Transfers
05/02/2019 Mrs Heidi Ahlborn
We have used this service 4 times now for our family holidays - they have provided an excellent service. The customer support is great and has gone above and beyond on at least one occasion. The drivers have been punctual, helpful and very friendly. Traveling with a toddler can be stressful but family transfers takes some of this stress away. Will definitely be using them again for our future travels.
Our response: Dear Heidi, Many thanks for your review. We are so glad to hear that you have found our service to be excellent both in terms of our customer service and our family-friendly drivers - this is exactly what we always strive for. We look forward to seeing you again. Kind regards, Chrissy @ Family Transfers
29/01/2019 Karol Grzyd
It was great and prompt service.If it was ***£ instead of ***£ would make 5 stars, otherwise nothing to complain about.
Our response: Dear Karol, Thank you very much for reviewing us. We are very happy to hear that you experienced a great and prompt service, as would be expected. We hope to see you again in future. Kind regards, Chrissy @ Family Transfers
23/01/2019 Mrs Astrid STeiner
Car was big and new. Driver very helpful. Childseats in great condition.
Our response: Dear Astrid, Thank you so much for reviewing us. Many thanks for highlighting some of the great features of our family-friendly service. We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
23/01/2019 Ms Naomi Hart
The only downside was that my payment initially didn't work online and I needed to call to make the payment. But otherwise the service was impeccable and we will be using this every time!
Our response: Dear Naomi, Many thanks for your review. We are so glad that you found our service "impeccable" - it's exactly the standard of family-friendly service we aim for. We look forward to seeing you again soon. Kind regards, Chrissy @ Family Transfers
22/01/2019 Mr Rebecca Holloway
The driver was waiting and professional. The car comfortable amd clean. The service was exactly what we needed after a long haul flight with two children under 3. Thank you!
Our response: Dear Rebecca, Thank you very much for your review. We are so happy to hear that our service was exactly what you and your family needed, as we would hope. We look forward to being of service again in future. Kind regards, Chrissy @ Family Transfers
11/01/2019 Mrs Renee Perry
We have used family transfer before and again found them to be on time and reliable, lots of room for luggage and the pram.
Our response: Dear Renee, Many thanks for your review. We are so glad to hear that you were happy with our service both on this ocassion and previously. It's great that you found us on time and reliable, with plenty of space in the car, as we would hope. We look forward to seeing you again. Kind regards, Chrissy @ Family Transfers
09/01/2019 Mrs Shirley McKay
We were completely happy with all aspects of our pick ups and journeys. In particular we had a delightful driver ***, license number *** who went out of his way to help. He exceeded our expectations and I cannot commend your company high enough for your excellent choice of employees. I would highly recommend your company as Joao completely removed any stress that comes with travelling with young family and a baby. 10/10
Our response: Dear Shirley, Thank you very much for reviewing us. We are over the moon to hear that our driver exceeded your expectations - he certainly is a credit to us and we will pass on your comments! It's great to hear that you were completely happy with our service and that it removed the stress of travelling with little ones, as we would hope. We look forward to seeing you again. Kind regards, Chrissy @ Family Transfers
09/01/2019 Ms Helen Daniel-Young
Family transfers are fantastic. Punctual, spotless vehicles and car seats, really friendly and helpful drivers. Can not fault them, will use them again over any other company for airport drops and pickups.
Our response: Dear Helen, Thank you so much for your review. What an accolade to be called "fantastic", it is certainly what we aim for. Thank you for highlighting the various features of our family-friendly service - so glad you felt well looked after. We look forward to being of service again in future. Kind regards, Chrissy @ Family Transfers
09/01/2019 Mrs Fernanda Schcolnik
I was very happy with the service. Always in time. Polite drivers. Very nice cars. I will recomend and will continue booking your company.
Our response: Dear Fernanda, Many thanks for your review. We are so glad to hear that you were very happy with all aspects of our service. We look forward to seeing you again and thank you for recommending us! Kind regards, Chrissy @ Family Transfers
08/01/2019 Miss Tracy Corrigan
Excellent service, we were an hour waiting for our luggage at Stansted airport and the driver waited for us. The cars were very comfortable and kids seats were prepared as requested. Would definitely use this company again.
Our response: Dear Tracy, Thank you so much for your review. We are glad that all worked out well, despite the delay with your luggage, and that you had a comfortable transfer. We look forward to seeing you again. Kind regards, Chrissy @ Family Transfers
08/01/2019 Dr Christina Burek
Was all super perfect
Our response: Dear Christina, Thanks for reviewing us. We love our service being described as "super perfect"! So glad to hear this was your experience. We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
08/01/2019 Dr Adrianna Whitehouse
Punctual, friendly, and fitted with the perfect car seat for our 2 year old. Took a lot of stress out of travelling with a toddler knowing our transport from the airport was organized and safe for her!
Our response: Dear Adrianna, Thank you very much for your review. We are so happy that you found our service took the stress out of travelling with your little one. This is exactly what we aim to do. We hope to be of service again in future. Kind regards,Chrissy @ Family Transfers
08/01/2019 Mr Juan Jose Ortiz
Great service. Thanks!
Our response: Dear Juan, Many thanks for reviewing us. We are very happy to hear that you experienced great service. We look forward to seeing you again. Kind regards, Chrissy @ Family Transfers
27/11/2018 Mrs Helen Roost
I would recommend to others, this was a great service. The drivers were punctual, helpful and professional. The cars were clean and comfortable. The car seats provided were great. I was traveling alone with 2 under 2 and this service provided me with peace of mind and provided calm at the end and beginning of my journey.
Our response: Dear Helen, Many thanks for your review. So glad to hear that we were able to provide you with peace of mind and calm transfers for you and your little ones - that is exactly what we aim to do. We hope to be of service again in future. Kind regards, Chrissy @ Family Transfers
27/11/2018 Mr Joshua Bolot
Have used them for several years and always been a great experience
Our response: Dear Joshua, Thank you so much for your review. Indeed, you were one of our very first clients! We are so happy to hear that you have always had a great experience, as we would hope. Thank you for your continued custom. We look forward to seeing you again soon. Kind regards, Chrissy @ Family Transfers
07/11/2018 Kevin Allen
Arrived on time with car seats for kids, pre pick up e-mail with driver details is a nice touch, would recommend.
Our response: Dear Kevin, Many thanks for your review. We are so glad that all went well with your transfer, as we would expect, and that you would recommend us to other families. We look forward to seeing you again. Kind regards, Chrissy @ Family Transfers
04/11/2018 Mrs Sille Hamalainen
Driver was punctual, pleasant and helpful and all the appropriate baby and children seats were there ready to go.
Our response: Dear Sille, Thank you so much for your review. We are very happy to hear that our driver was punctual, pleasant and helpful as we would expect and that the correct car seats were ready for your journey. We hope to be of service again in future. Kind regards, Chrissy @ Family Transfers
01/11/2018 Nicky Goldberg
Baby car seat was of poor quality. Stuck in traffic and driver got very frustrated and kept a accellerating and braking aggressively. I understand he was frustrated but there was nothing anyone could do and he shouldn’t have made us feel unsafe in the car because of his driving.
Our response: Dear Nicky, Thank you for your review. We always value our clients' feedback. We will check the car seat used and replace it if necessary. We are sorry to hear that frustration got the better of our driver on this occasion and we will be speaking to him to ensure that this does not happen again. We hope to see you again. Kind regards, Chrissy @ Family Transfers
01/11/2018 James Pogmore
Everything was brilliant from the booking process to the actual journeys. We had the same driver and car for both journeys. The car was excellent, very clean, very new with a fantatsic car seat. The driver was very polite, helpful and punctual. I will use family transfers for every airport trip with my family in the future.
Our response: Dear James, Thank you so much for your review. We are thrilled to hear that everything was brilliant for you. Thank you for highlighting the many positive aspects of our family friendly service and we are so glad that you will use us for all your family airport trips. We look forward to seeing you again. Kind regards, Chrissy @ Family Transfers
01/11/2018 Mr David Fowler
The service was prompt and smooth, and the driver on our return journey was very patient with the delay caused by one of our suitcases being lost.
Our response: Dear David, Thank you very much for your review. We are happy to hear that you found or service prompt and smooth as we would expect and good that our driver waited patiently whilst you searched for your suitcase. We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
01/11/2018 Mr Pinchas Crown
Customer Support: Excellent, however for the 1st ride I got an email confirming the driver's identity well in advance, whereas for the 2nd ride I only got the email the afternoon before... Made me worry whether there was a problem. Website: Would be nice to be able to get quotes for places outside of London, rather than having to send a specific request.
Our response: Dear Mr. Crown, Thank you so much for your review. We are glad to hear all went well with your transfers. We inform clients of the driver assigned to their transfer at least a day in advance. Should you ever be concerned in future please do email us so we can put your mind at rest. With regards to quotes outside London, these can vary greatly hence the need to send a request. We hope to be of service again in future. Kind regards, Chrissy @ Family Transfers
31/10/2018 Mrs Jolene Farrant
We had the same driver both in and out bound from Heathrow to Putney. He was professional, efficient and we were never left waiting. The online booking was easy to navigate and communication via email to confirm details was excellent. I would highly recommend this company/service to anyone with a family wanting aiport transfers in London.
Our response: Dear Jolene, Thank you very much for your review. We are so glad that you were happy with all aspects of our service. Many thanks for recommending us and we look forward to being of service again in future. Kind regards, Chrissy @ Family Transfers
31/10/2018 Mrs Suzanne Altreche
We used Famiky Transfers for 4 airport trips . All were on time and very professional. Would definitely use again.
Our response: Dear Suzanne, Thank you so much for your review. That's great to hear that you were happy with the professional service we provided. We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
31/10/2018 Leinalla Collins
Excellent service . Arrived on time. Car seat fitted properly. Drivers polite and professional. Car very big so more than enough room for our large amount of luggage. Wil definitely use again
Our response: Dear Leinalla, Many thanks for your review. We are very happy to hear that you experienced the excellent service we always aim to provide. We look forward to seeing you again. Kind regards, Chrissy @ Family Transfers
04/10/2018 Lynette Pearson
We used Family Transfers twice while holidaying in London with 4 adults, a baby and a toddler. Drivers were always on time, cars and car seats for the children were spotless, drivers were efficient and friendly. Altogether a wonderful service, well worth the little extra expense for door to door stress free transfers - in our case London CBD to Heathrow. Highly recommended.
Our response: Dear Lynette, Thank you so much for your review. It's really great to hear that you experienced wonderful service and that we were able to take good care of you and your family when you were visiting London. Thank you for recommending us and we hope to be of service again in future. Kind regards, Chrissy @ Family Transfers
03/10/2018 Dr Marian Turner
Easy booking, on time, good toddler seat and quiet and efficient service
Our response: Dear Marian, Thank you very much for your review. We are very happy to hear that you found booking easy and our service efficient and toddler friendly, as we would hope. We look forward to seeing you again. Kind regards, Chrissy @ Family Transfers
02/10/2018 Mr Josh Fordham
On time, careful driving, stress-free.
Our response: Dear Josh, Thanks so much for your review. Great to hear of your positive experience of our service, as we would expect. We hope to be of service again in future. Kind regards, Chrissy @ Family Transfers
02/10/2018 Mrs Holly MacCue
Our driver drove quite recklessly through central London despite us having a five month old baby in the car and swore multiple times at the sat nav. It was a bit of a surprise as he had greeted us very professionally on arrival and helped us into the car and was very friendly but then seemed to get very stressed out once we arrived in central London. This was naturally very disappointing and his driving (once in the city) actually made me a bit nervous.
Our response: Dear Holly, Thank you for your review and feedback. We are pleased to hear that our driver greeted you in a professional and friendly manner on your arrival and helped you to the car, as we would expect. His behaviour as you describe it, whilst driving through the city, is certainly not how our drivers usually conduct themselves. Safety, and making you feel safe, is our top priority and we will be speaking to the driver about this to ensure it does not happen again. We hope to be of service again in future. Kind regards, Chrissy @ Family Transfers
02/10/2018 Mr Graham Bounds
Our outbound journey was brilliant. We had a different driver on the way home and he didn't know how to adjust the shoulder straps on the carseat for my son - they were on the middle of the three options for height. He is tall so they were incorrectly positioned for him and he was uncomfortable.
Our response: Dear Graham, Many thanks for your review. We are so glad to hear that the outbound journey was brilliant,as we would hope. Our drivers have all been trained in how to use our car seats and so changing the straps should not have been an issue. We will ensure that their training in this area is refreshed. We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
10/08/2018 Mrs Renee Perry
The vans were perfect, plenty of space for us and our luggage and pram. The drivers were on time and professional and I thought the price was very reasonable
Our response: Dear Renee, Thank you very much for your review. We are very pleased that you found our spacious vehicles perfect for your family and that our drivers provided you with the professional service expected. We look forward to seeing you again. Kind regards, Chrissy @ Family Transfers
08/08/2018 Mr Malcolm Tucker
Our transfer was excellent. Driver was on time and car was clean, air conditioned and plenty of room for us, baby in provided baby seat and luggage.
Our response: Dear Malcolm, Many thanks for your review. We are so very glad to hear that your transfer was excellent and fulfilled all your family's needs. We look forward to seeing you again. Kind regards, Chrissy @ Family Transfers
07/08/2018 Zoe Nugent
Drivers were punctual, helpful, cars were clean, carseats were present and appropriate for ages. Can't fault this service! Please could you indicate whether a tip is required.
Our response: Dear Zoe, Thank you so much for your review. We are so happy to hear that you found our family-friendly service faultless - what an accolade, thank you! With regards to tipping: there is no requirement for a tip, this would be entirely at your discretion. We hope to be of service again in future. Kind regards, Chrissy @ Family Transfers
22/07/2018 Mrs Paige Jarrett
Great driver
Our response: Dear Paige, Thank you very much for reviewing us. So glad to hear you found our driver great. We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
20/07/2018 Mr Stephen Bailey
just make the payments a little easier by having something like paypal available. Except from that the service was excellent and will use you again.
Our response: Dear Stephen, Many thanks for your review. We are very happy to hear that you found our service excellent, as we would hope. We will take your comment about payments into consideration. We look forward to seeing again soon. Kind regards, Chrissy @ Family Transfers
15/07/2018 Mrs Katrina Curran
This was an easy and very efficient service to use. All bases seemed to covered in event that our flight would be delayed impacting the pick up time. The driver was very helpful and there on time. My only suggestion would be to ensure that your systems are updated with all the recent flight changes.
Our response: Dear Katrina, Thank you very much for your review. It's great that you found our service easy and effcient to use, as we would hope. We are glad you found our family-friendly driver helpful and on time. This is exactly the excellent service we aim to provide. We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
12/07/2018 Marc Butler
We booked Family Transfers for 3 trips during our recent vacation. We have a family fo 4 and it was the most economical way to travel.Our drivers were waiting for us when we arrived, they helped us with our luggage and were very pleasant when driving. They got us were we were going safely and on time. I would recommend them.
Our response: Dear Marc, Thank you so much for your review. We are so pleased to hear that our drivers were on time, helpful and pleasant, and that they got you to your destinations safely, as we would expect. Many thanks for recommending us. We hope to be of service again in future. Kind regards, Chrissy @ Family Transfers
11/07/2018 Jennifer Barwinski
I was very pleased with the experience. Email support leading up to my travel day was fantastic. My husband, 2 year old daughter, and I were arriving in London from New York and so I was very worried that there’d be an issue with the transfer and we’d be left jetlagged and stranded. ***, my contact via email, was very reassuring and I appreciated the email I got, showing me a picture of the driver and all his info, including a phone number. There were no issues with the pick-up. The car seat was fine, just had to tighten it a bit but it was in good condition. I wish the car could have been a little cooler (it was a hot day) but our driver said the regular vehicle had broken down so we weren’t in the normal one. I had to take another transfer service going back to Heathrow because Family Transfers was booked up, and the car seat was very old (scratched up quite a bit and no stickers with installation instructions). I had to quickly figure out how to install it and it added a lot of stress to a busy morning. It was also a small sedan that picked us up, so we had to cram in the backseat since our luggage didn’t fit into the boot. It made me appreciate Family Transfers even more!
Our response: Dear Jennifer, Many thanks for your review. We are very happy to hear that you were pleased with your experience with us and that the email support provided was helpful and reassuring. We are also glad that all went smoothly with the pick up and car seat for your little one. Also great that you found our larger car comfortable for your family and luggage. We look forward to being of service again in future. Kind regards, Chrissy @ Family Transfers
09/07/2018 Lena Hultkvist
Everything was 5-star! Anthony the driver was excellent, only downside was the baby carrier was on the shorts side for our taller than avarage baby.
Our response: Dear Lena, Thank you very much for your review. We are so happy to hear that you found everything five star and that our driver was excellent. With regards to the baby car seat, please do let us know your requirements next time so that we can ensure that the car seat provided is exactly the right size for your baby. We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
08/07/2018 Nathalie Marcal
I organised this transfer finding via google and paid extra for the child seats. Unfortunately this was not installed in the van we were picked up with. If we pay extra for the seats then please install them. Lucky no police to stop us if not this is not our fault that it was not provided. Please ensure you do the right thing for the customer. Overall the service was good, nice courteous helpful driver.
Our response: Dear Nathalie, Thank you for your review. According to our Paris supplier three car seats were supplied as requested of which you would have paid a small additional charge for one (two are already included in the cost of all our transfers). Was your issue with the installation of these car seats? Please do email us on info@familytransfers.com to discuss this further. We are glad to hear that the driver was courteous and the overall service was good. We look forward to hearing from you. Kind regards, Chrissy @ Family Transfers
08/07/2018 Ms Helen McLoughlin
Very friendly and helpful driver
Our response: Dear Helen, Many thanks for your review. So glad to hear that our drivers was very friendly and helpful, as we would expect. We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
04/07/2018 Peter Dowdall
Both your drivers were excelent
Our response: Dear Peter, Thank you very much for reviewing us. It’s great you found both our drivers excellent, as we would hope. We look forward to seeing you again. Kind regards, Chrissy @Family Transfers
04/07/2018 Sumit Kohli
reliable and safe service
Our response: Dear Sumit, Thank you for your review and high rating. So happy to hear that you found our service reliable and safe. We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
04/07/2018 Ashley Conde
Fantastic service. It was one of the best decisions we made when traveling with our two young ones. Efficient and friendly service!
Our response: Dear Ashley, Many thanks for your review. We our so happy to hear that you found our service fantastic, as we would expect. We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
03/07/2018 Ms Kitty Law
My booking was cancelled at the very last minute, which was frustrating when travelling with 2 young kids. Would not use the service again. I'd rather just use taxi, which the cost for the trip came out to be cheaper anyway.
Our response: Dear Kitty, We are a little puzzled by your review. According to our records, the booking was cancelled by you over the phone, 7 days before we were due to provide the transfer. The cancellation was then confirmed via email to you. If you wish to discuss this further so we can understand what went wrong, please do contact us by email at info@familytransfers.com. Kind regards, Chrissy @Family Transfers
03/07/2018 Mr Thomas Roesch
Highly recommend. Prompt and timely car service with child car seats.
Our response: Dear Thomas, Thank you so much for your review. We are very glad to hear that you were happy with our service, as we would hope, and that you would highly recommend us. We look forward to being of service again. Kind regards, Chrissy @Family Transfers
19/06/2018 Juliet Crooks
So reliable, easy to book, great safe vehicles and professional drivers.
Our response: Dear Juliet, Thanks so much for your review and for pointing out the many positive aspects of our service. We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
19/06/2018 Jonathan Smaller
no complaints, great service! the driver waited longer than I expected as I was delayed by a ridiculous customs queue. would definitely recommend to others, thanks!
Our response: Dear Jonathan, Thank you very much for your review. We are very happy to hear that you found our service great, as we would expect. Many thanks also for recommending us. We hope to be of service again in future. Kind regards, Chrissy @ Family Transfers
14/06/2018 Mr David Cadwallader
We have used this service several times and the drivers are punctual, friendly, helpful and great with children. It is one of the few services we have found that provide several children’s car seats. The only thing to watch out for is the booking website can be a bit confusing so check your confirmation email carefully..
Our response: Dear David, Many thanks for your review. We are so glad to hear that you are happy with our overall service and find it great with children, as we would hope. Thank you for your feedback about bookings and confirmations, we will be looking into this. We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
11/06/2018 Blair Anson
Driver was very helpful and tolerant of our crying baby
Our response: Dear Blair, Thank you so much for your review and high rating. We are very glad to hear that our family-friendly driver was very helpful. Sorry to hear that your little one cried but hopefully we made your journey as comfortable as possible. We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
09/06/2018 Mr Felix Wagner
great service
Our response: Dear Felix, Thank you very much for your review. We are very happy to hear that you found our service great, as we would expect. We hope to be of service again in future. Kind regards, Chrissy @ Family Transfers
09/06/2018 Roger Wibrew
This was an excellent service that had sadly only one issue. Our driver showed up at Heathrow, but when we got to the car, the car seats were not suitable. Our children were both too big for the seats provided. What made this a little strange was the seats provided when picked up to be taken to the airport were correct. We managed, but were not comfortable doing so but had no other option at that point.
Our response: Dear Roger, Many thanks for your review. We are very happy to hear you found our service to be excellent. We have looked into the issue with the car seats - as we understand we provided a rear-facing Maxi Cosi Cabriofix for your one year old as per our confirmation which is where the issue arose. It is always difficult to know for that age whether a rear-facing (safer for little ones) or the next size up will be suitable. When we confirm the car seat we do always request that clients check the details and let us know if any changes need to be made with regards to car seat sizes etc. We will be taking action to ensure that clients double check the size of car seat on each booking confirmation so we can ensure exactly the right car seat is provided each and every time. We hope to be of service again in future. Kind regards, Chrissy @ Family Transfers
08/06/2018 Mrs Amanda Nahas
Our original driver wasn't there when we arrived at the Nice Cote D'Azure airport even though I received a confirmation email stating they would be there when our plane landed. When I called the phone number provided, I was given three different excuses as to why he did not show. Long story short we could have hopped into a cab or taken the bus but we decided to wait it out since I had already paid for this method of transportation to drive us with a car seat for my 18 month old. An hour later, another driver came to our "rescue". He was friendly and seemed to be unaware of the issue/apologetic for the previous driver's mistake. This company needs to fine tune some things if they plan on driving any repeat business. Would never book again and would certainly not recommend!
Our response: Dear Amanda, Thank you for your review. We cannot apologise enough for the poor service you received in Nice but also relieved to hear that you were eventually collected by a friendly driver. Leaving you stranded for an hour is certainly not the service we usually provide and we will be contacting our supplier in Nice with regards to this. We will also be contacting you directly via email to reach an amicable resolution. Please accept our sincere apologies in the meantime for the sub-standard service provided by our supplier. Kind regards, Chrissy @ Family Transfers
07/06/2018 Elizabeth Rodol
Great service. I wish it wasn’t quite so expensive but it was one of the best decisions we made on our trip.
Our response: Dear Elizabeth, Thank you so much for your review. We are so happy to hear you found our service great and that it lived up to your expectations, as we would hope. We look forward to being of service again in future. Kind regards, Chrissy @ Family Transfers
04/06/2018 Mikael Schilling
Make sure it is the agreed name on the name-sign and correctly spelled.
Our response: Dear Mikael, Many thanks for your review and for the high rating. Thank you for the feedback on the name sign, we apologise for the error made. We trust you were happy overall with the service provided. We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
01/06/2018 Mr Jeff Black
Excellent on-time service!!
Our response: Dear Jeff, Thank you very much for your review. It’s great to hear that you found our service excellent and timely. We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
31/05/2018 Mr Jez Wingham
The service was great. Good sized car, car seats were exactly as requested. The driver could have perhaps been a bit less business like but he did help us to our front door with the luggage.
Our response: Dear Jez, Many thanks for your review. We are happy to hear that you found our service great and that our driver proved helpful with the luggage, as we would expect. We hope to be of service again in future. Kind regards, Chrissy @ Family Transfers
29/05/2018 Michel Shamy
Very satisfied with the service and will certainly use Family Transfers again
Our response: Dear Michel, Many thanks for your review. We are so happy to hear that you were very satisfied with our service, as we would hope. We look forward to seeing you again. Kind regards, Chrissy @ Family Transfers
28/05/2018 Caroline Johnston
Hi, we recently used your service from Paris Gare du Nord (20 May) to Citadines Place d’Italie and return 24 May. It was far from a stress free experience. When we arrived at Gare du Nord we lost your driver in a small lift and could not call him as we had no mobile number. He came back but didn’t tell us what he planned to do. My husband speaks French, so it wasn’t a language issue, just poor communication. He then went to fetch the car from the underground car park and left us waiting outside the station for 20 minutes with all our luggage, a 4 year old and a 9 month old baby. Again no updates as to what was happening. We then loaded up in the street. The car seat provided was not the right size for our average 4 year old and was so poorly installed I could shake it several inches from side to side. I had to try and reinstall it in the street. The seatbelt of the vehicle was so twisted and there were no instructions on the seat so I had to do a makeshift job. Needless to say this was extremely dangerous. The same car collected us on the return journey with the same seat, improperly installed. The service your company provides is far from cheap and the whole point is to have a safe, age appropriate correctly installed seat and a stress free journey. This was definitely not our experience. I will not be using your service in the future nor recommending it to our family or friends.
Our response: Dear Caroline, As we said in our recent email to you, we are very sorry to hear of the issues you experienced with your transfers in Paris and, as a result, we have come to an arrangement to make up for the shortfall in the service you received. Unfortunately at the moment there are difficulties at French railway stations due to striking which is causing problems with pick-ups. We do appreciate that, from what you said, the driver could have been more communicative. We have been in contact with the supplier about this and also about the installation of the car seats. Ideally, had we known of these issues after the first transfer, we would have aimed to rectify this for you for the return journey. Our supplier has now assured us that they are working hard to ensure our usual high standard of service is delivered in Paris. Our apologies again and please do believe us when we say that we sincerely care about the quality of service we provide and we do hope you will allow us to prove this to you in future. Kind regards, Chrissy @ Family Transfers
22/05/2018 Tania Romero
Great service. on time. good car seat for our 18-month old baby. plenty of space in the car for all our bags and stroller.
Our response: Dear Tania, Many thanks for your review. We are very happy to hear that you found our service great with a good car seat for your baby and spacious vehicle to fit all your luggage too. We hope to be of service again in future. Kind regards, Chrissy @ Family Transfers
18/05/2018 Alex Burne
Excellent, child friendly service. Already recommended on Facebook.
Our response: Dear Alex, Many thanks for your review. We are very happy to hear that you found our service excellent and child-friendly - this is exactly what we aim for. Thank you so much for recommending us on Facebook too! We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
18/05/2018 Matt Watson
Great service! Our driver Antonio was very helpful and professional.
Our response: Dear Matt, Thank you very much for your review. We are so glad to hear that and Antonio was very helpful and professional, and that you had great overall service. We look forward to being of service again in future. Kind regards, Chrissy @ Family Transfers
16/05/2018 Andy Park
Really helpful staff-excellent driver
Our response: Dear Andy, Many thanks for your review. Great to hear you found our staff really helpful and our driver excellent, as we would expect. We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
16/05/2018 Mr Jonathan Middlebrooks
Our driver was very helpful and professional. We had a pleasant drive to our destination. I appreciated that the car seats were already safely installed when we got to the car, as most other car services we’ve used in the past don’t install the car seats before picking us up. That saved me the hassle of installing all the car seats. The car seats and vehicle were all in very good shape.
Our response: Dear Jonathan, Thank you so much for your review. We are so happy to hear that our driver was helpful and professional, and you had a pleasant drive, as we would hope. So glad you were happy with the pre-installed car seats and spacious vehicle. We look forward to seeing you again. Kind regards, Chrissy @ Family Transfers
14/05/2018 Leigh-Ann Fowle
Our experience was excellent. Driver great and helpful. Professional service.
Our response: Dear Leigh-Ann, Many thanks for reviewing us. It's really great to hear that you found our overall service professional and our driver helpful, as we would hope. We look forward to being of service again in future. Kind regards, Chrissy @ Family Transfers
14/05/2018 Ms Joanne Coupet-Hemmert
Everything was easy, even when our flight got changed and we needed to change the pickup time. Yes, would definitely recommend this service.
Our response: Dear Joanne, Thank you very much for your review. We are so happy to hear that you found everything about our service easy as a stress-free service is exactly what we aim to provide. Many thanks for recommending us too. We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
11/05/2018 Mr Simon Gardner
Excellent experience - friendly driver, comfortable minibus fitted with the right car seats for the kids and plenty of space for all the bags.
Our response: Dear Simon, Many thanks for your review. So glad to hear that you had an excellent experience with us and that you found our driver friendly and our car spacious and comfortable, as we would expect. We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
11/05/2018 Mrs Charlotte Lyons
Family Transfers were absolutely fantastic - we will be using them again for all our family trips. The service was great - speedy communication at all times, they flagged up when our flight had changed (or we would have missed it!) and were very helpful when we left something in the car on the way home. Could not recommend them more ; )
Our response: Dear Charlotte, Thank you so much for your review. We are over the moon to hear that you found our service absolutely fantastic, this is exactly what we aim to be. Phew, thank goodness your change of flight was flagged up and we were able to return your lost item! So glad to hear you will be using us for all your family trips. We look forward to seeing you soon. Kind regards, Chrissy @ Family Transfers
04/05/2018 Lawrence Cohen
Excellent and professional service especially for our baby daughter. Would recommend and use again. Thank you very much!
Our response: Dear Lawrence, Thank you very much for your review. We are so pleased to hear that you found our service excellent and that you felt your baby daughter was well looked after, this is exactly what we aim for. Thank you for recommending us too! We look forward to seeing you again. Kind regards, Chrissy @ Family Transfers
04/05/2018 Mr Carl Hey
Excellent seeing which we will use again.
Our response: Dear Carl, Thank you for your review and high rating. We are happy to hear that you found our service excellent. We look forward to seeing you again soon. Kind regards, Chrissy @ Family Transfers
03/05/2018 Nicole Parish
We really enjoyed the security of having this service booked for our recent trip to Paris. Both drivers that we had were incredibly safe drivers and left us feeling very comfortable as passengers in what is a very busy city! What I did not like about the service is that in the first cab the carseat was installed as a forward-facing seat, with the straps in the wrong place, and the second cab had a seat I had to install. The seat in the second cab also was incredibly old and felt very rickety - one of the shoulder straps fell out as we were driving and we had to fix it. It was far superior to travelling with my one-year-old on my lap, or trying to take the metro, but for being a service that caters to families I would have expected that the drivers would be expected to install the seats correctly. I would choose to use them again, but understanding that I would likely need to change how the seats were installed and check the safety of the carseats - something I took for granted would have been done to have the drivers working for the company.
Our response: Dear Nicole, Many thanks for your review. We are very pleased to hear that the drivers were incredibly safe and that you felt comfortable as passengers, as we would hope. We are very sorry to hear however, of the problems you experienced with the child car seats. This is certainly not the service we expect our supplier in Paris to deliver, so thank you for bringing this to our attention. We will be contacting you directly to discuss this further. Please rest assured that we are taking measures to ensure our usual high standards are met. We hope to see you again. Kind regards, Chrissy @ Family Transfers
02/05/2018 SHIH-CHANG Kevin Lai
Last week my wife,1 year old and I choose Family transport as our 3 different trip, including trip to cambridge. The driver is nice and professional..and very kind to help us carry 6 big luggage into the car. Excellent service. Highly recommend. ***
Our response: Dear Kevin, Thank you so much for your review. We are very glad to hear that you found our service excellent and our driver took good care of you and your family, as we would hope. We look forward to seeing you again. Kind regards, Chrissy @ Family Transfers
01/05/2018 Sara Trohanis
Prompt and timely transfers; clean vehicles; professional drivers that went above and beyond to be helpful and patient with our family; knowledgeable about the car seats being provided and I felt like they made children's safety their priority! I would recommend them anytime!
Our response: Dear Sara, Thank you very much for reviewing us. We are very happy to hear of your positive experience of our service. It's great you felt that your children's safety was our priority, it certainly is! And many thanks for recommending us. We hope to be of service again soon. Kind regards, Chrissy @ Family Transfers
27/04/2018 Mr Duncan Finlayson
Get service! It was our sons first flight and first trip in another car seat and the whole experience and service was first class. We will definitely be using them again and recommending to our friends!
Our response: Dear Duncan, Many thanks for your review. So great to hear that you found the whole experience and our service to be first class as this is what we always strive to achieve! Thank you so much for recommending us to your friends and we look forward to seeing you again soon. Kind regards, Chrissy @ Family Transfers
26/04/2018 Mrs Jay Huxley
Fantastic service. Friendly, helpful driver who was great with my kids and got us to the airport avoiding the traffic
Our response: Dear Jay, Thank you so much for your review. We are so happy to hear that you experienced fantastic service as we would hope and that our driver was great with your kids and got you safely to the airport avoiding the traffic. We hope to be of service again in future. Kind regards, Chrissy @ Family Transfers
26/04/2018 Mr Farid Shawish
Nice cars and prompt service. Driver who dropped us off just drove off leaving a large pile of luggage on the street corner down from our house, hence the dropped star.
Our response: Dear Farid, Many thanks for your review. We are glad to hear you were happy with the car and prompt service. We are sorry to hear, however, that you were not dropped off at your front door - it is totally unlike any of our drivers to do this and we will look into what happened on this occasion. We hope to see you again. Kind regards, Chrissy @ Family Transfers
25/04/2018 Mr Duncan Trevan
Jose was great. Personable, helpful and reliable!
Our response: Dear Duncan, Thank you very much for reviewing us. Jose will be happy to hear your comments - he is a great, family-friendly driver! We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
24/04/2018 Mrs Diana Hammershøy Boisen
Very quick and easy booking. Had some trouble paying but we resolved over email, which they responded to super quickly. We were picked up at the airport and at the hotel, just as we had booked. Very professional driver who drove extremely nicely and soundly. < The child seat was a Maxi Cosi, which was easy to operate. Will use Family Transfers again at any time
Our response: Dear Diana, Thank you so much for reviewing us. It's great to hear that you were happy with all aspects of our service and that your minor issue was resolved quickly by our team. We are glad to hear that our driver took good care of you and you found the car seat easy to use. We look forward to seeing you again soon. Kind regards, Chrissy @ Family Transfers
23/04/2018 Sarah Clifford
This was a very friendly and professional service.
Our response: Dear Sarah, Thank you very much for your review. We are so happy to hear that you found our service to be very friendly and professional, exactly as we would hope it to be. We look forward to seeing you again soon. Kind regards, Chrissy @ Family Transfers
20/04/2018 Fleur Banaie
Professional and efficient service. Will certainly use again.
Our response: Dear Fleur, Many thanks for reviewing us. We are so glad to hear you found our service efficient and professional, as we would hope. We look forward to seeing you again. Kind regards, Chrissy @ Family Transfers
18/04/2018 Romily & Mani Menzies-Kochar
We found the service to be excellent - reliable in terms of arrival times, and good drivers, and car seat worked well.
Our response: Dear Romily & Mani, Thank you very much for your review. We are very happy to hear that you found our service to be excellent and that the timings, drivers and car seat were all good, as we would expect. We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
15/04/2018 Miss Louisa Stratton
It’s the first time we have used the service and I thought that it was first class - we can’t fault it at all!! We would recommend it.
Our response: Dear Louisa, Thank you so much for reviewing us and for describing our service as "first class" -it certainly is an accolade which we strive for! Thank you also for recommending us! We look forward to seeing you again soon. Kind regards, Chrissy @ Family Transfers
14/04/2018 Mr Tamasin Crawley
*** was very patient and helpful, just what we needed after a night flight with two small children with hardly any sleep followed by an hour long wait through immigration into our own country!
Our response: Dear Tamasin, Many thanks for your review. So glad to hear that our driver looked after you well as it sounds like this is just what you needed after your long travelling ordeal. We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
14/04/2018 Mr Sean McBride
We were traveling from NYC with 22 month old twins. Family transfer made this infinitely easier!! The pick up at Heathrow was on time, the driver outstanding, car immaculate, and car seats very easy to use. On the return back to heathrow, driver was right on time and got us to heathrow with plenty of time to spare. Customer service was also very responsive! Amazing experience. Would highly recommend!!!
Our response: Dear Sean, Thank you very much for your review and for the great, positive comments! We are so happy that you describe your experience as "amazing"! All your comments are precisely the service we constantly strive to deliver, so it's great to hear it was as we would have expected. We are so pleased that we made your journey with your twins infinitely easier and we look forward to being of service again in future. Kind regards, Chrissy @ Family Transfers
14/04/2018 Hanisha Solanki
I would recommend using family transfer to anyone with or without children. The driver was there to pick us to and fro the airport on time. He was friendly and polite and kept us up to date when we would be at our destination. My baby hates cars and he was patient when she was crying most if the way.
Our response: Dear Hanisha, Thank you very much for reviewing us. Many thanks also for pointing out some of the positive aspects of the service we provided for you and your baby. We appreciate that some young children can find travelling difficult and we are so pleased you found our driver helped with his child-friendly manner. We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
13/04/2018 Mr Warren Player
Everything went totally smoothly! The driver was on time and professional. I will definitely recommend Family Transfers to any friends with kids traveling to London.
Our response: Dear Warren, Many thanks for your review. It's great to hear that everything went smoothly and you were happy with our service, as we would hope. Many thanks for recommending us too! We hope to be of service again in future. Kind regards, Chrissy @ Family Transfers
12/04/2018 Mr Ashley Vardon
We travelled from Jersey and used family transfers for the family including two children to travel to legoland. Drivers were fantastic and vehicles top range with excellent child seating. Would highly recommend.
Our response: Dear Ashley, Thank you so much for your review. We are so glad to hear that you found our drivers fantastic, our vehicles top of the range and car seats excellent, as we would expect. We hope to see you again when you are next over from Jersey. Kind regards, Chrissy @ Family Transfers
11/04/2018 Edward Reynolds
I'd definitely recommend to others although it is an expensive service
Our response: Dear Edward, Thank you very much for your review and for scoring us highly. We are so pleased to hear you were happy with our service and would recommend us to others. We look forward to being of service again in future. Kind regards, Chrissy @ Family Transfers
10/04/2018 Dr Eugenio Abela
This a great service. Hassle-free, easy to book. All the drivers we had so far have been punctual, patient, and helpful.
Our response: Dear Eugenio, Many thanks for reviewing us. We are so happy that you found our service great, hassle-free and easy to book, as we would hope. And great that our drivers provided a professional, family-friendly service, which is what we always aim to deliver. We look forward to seeing you again soon. Kind regards, Chrissy @ Family Transfers
03/04/2018 Susan Evans
All very satisfactory. Quite pricey but worth it with small children. Driver was very polite and helpful and car was clean and comfortable.
Our response: Dear Susan, Thank you very much for your review. So glad to hear that you were happy the service we provided for you and your little ones. We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
01/04/2018 Caroline Dewell
couldn't have been better -very smooth and efficient service
Our response: Dear Caroline, Many thanks for your review. So glad to hear you felt our service couldn’t be better and found it very smooth and efficient, just as we would expect. We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
22/03/2018 Mr Tapio Haantie
Family Tranfers exceeded our expectations on all levels! We travelled with our 1.5 years old baby and had prejudice how things would organize. It was all in vain because everything went much better than expected! Communication was clear from the first contact and easily understandable. Drivers picture in email made it really easy to find correct person. Drivers were polite, took the shortest route and drove carefully within speed limits. Cars were tidy and in mint condition. Leather interiors were plushy and comfy. Baby seat was almost new and in really good shape in both cars we used. We also had bad luck and our flight back was canceled. This meant we also had to move our transfer to airport for new flight. Unfortunately I didn’t catch the name of this lady from Family Travels that helped us to re-schedule our transfer outside business hours on Saturday afternoon. I would like to thank her once more for saving our trip! All in all Family Transfers will be the only taxi company we wil use in London and will definitely recommend them!
Our response: Dear Tapio, Thank you so much for reviewing us again. We are over the moon to hear that we exceeded your expectations on all levels! We try our very best to ensure that we provide the smoothest and most stress-free transfers for our families, so it is great that you experienced this. Particularly when there is a change of plans, our staff work hard to re-schedule so there is as little impact as possible on your journey. We thank you for pointing out the many positive aspects of our service and look forward to seeing you again soon. Kind regards, Chrissy @ Family Transfers
22/03/2018 Mrs FERNANDA SCHCOLNIK
I was very satisfied with the service provided in every ocasion I have hired this company.
Our response: Dear Fernanda, Many thanks for reviewing us. We are so happy to hear that we have met your expectations on every occasion you have used us and that you are very satisfied with our service. We look forward to seeing you again soon. Kind regards, Chrissy @ Family Transfers
21/03/2018 Mr Alexander van Kuffeler
service was on time, clean and had the right number of toddler/infant seats
Our response: Dear Alexander, Thank you very much for your review. We are pleased to hear that you found our service punctual, clean and with the right car seats. We hope to see you again soon. Kind regards, Chrissy @ Family Transfers
16/03/2018 Mr Tapio Haantie
The car was exceptionally clean and seemed almist new. Also the baby seat was in mint condition. Our driver was extremely nice and drove the shortest route. All in all we are very satusfied with the first transfer.
Our response: Dear Tapio, Many thanks for your review. We are so glad to hear that you were very satisfied with your first transfer with us and that you and your family were well looked after by our driver. We look forward to being of service again in future. Kind regards, Chrissy @ Family Transfers
14/03/2018 Vicky Flo
speedy response via emails and a great driver
Our response: Dear Vicky, Thank you very much for your review. We are so glad to hear that you found our email response very speedy and that our driver was great, as we would hope. We look forward to seeing you again. Kind regards, Family Transfers
13/03/2018 Nicole Veimaro
punctual, comfortable journey and excellent value for money
Our response: Dear Nicole, Thank you very much for reviewing us. We are very glad to hear that you had a comfortable journey with us and the driver was punctual, as we would expect. It’s great you felt it was excellent value for money for the high standard of service we provide. We hope to see you again soon. Kind regards, Family Transfers
11/03/2018 Mr Rafael Iannazzo
Can't ser any improvements, the driver was very polite and kind, the car was immaculately clean!
Our response: Dear Rafael, Thank you so much for your review. It’s great that you feel our service was so perfect it doesn’t need any improvements! We will continue to work hard to keep up this high standard. We look forward to seeing you again. Kind regards, Family Transfers
10/03/2018 Matthew Gilbery
Excellent service. On time, polite drivers and clean cars
Our response: Dear Matthew, Many thanks for your review. We are so happy to hear that you found our service excellent, as we would hope. We look forward to being of service again in future. Kind regards, Family Transfers
03/03/2018 Kath Mart
Fantastic service. Our driver arrived 10 minutes early (a relief for us as it was snowing) and we were on our way quickly. He chose the route according to how many options we would have if there was bad traffic - again, a relief. And the best part was the car seats were perfect, just as we were promised. And a luxury car was a lovely bonus and started our long journey home in style. It was an expensive ride but worth it for the safety of our children. I’d love to use this company for local taxi rides to and from local places, but I’m not sure if they are the kind of company you just call with an hour’s notice? And probably not economical for us either as was on the steep side. But for long journeys they are unbeatable!
Our response: Dear Kath, Thank you very much for your review. We are over the moon to hear that you found our service fantastic and that all went well despite the snow. As you found, our drivers are experienced at ensuring that journeys run as smoothly and safely as possible for our families. What an accolade to say that we are unbeatable - we certainly aim to be! We look forward to seeing you again. Kind regards, Family Transfers
01/03/2018 Melanie Ho
Excellent service - a safe driver, a clean car and the availability of car seats made for a smooth, fuss-free airport transfer.
Our response: Dear Melanie, Thank you so much for your review. Excellent family friendly service and fuss-free airport transfers is what we continually strive to achieve so it’s fantastic that you experienced this. We hope to see you again soon. Kind regards, Family Transfers
27/02/2018 Mary Quaney
Our driver *** was exceptionally helpful, friendly and patient. The car and the car seats were spotlessly clean, in pristine condition. I would highly recommend Family Transfers and would definitely use them again.
Our response: Dear Mary, Thank you very much for reviewing us. It’s so good to hear that you found our driver helpful, friendly and patient, as we would hope. And thank you for highlighting the high standards of our car and car seats. We take great pride in providing an excellent all round service so it’s great to hear these comments. We look forward to seeing you again soon. Kind regards, Family Transfers
27/02/2018 Sallianne Patch
I highly recommend Family Transfers. Efficient prompt professional service. Comfortable safe child seats and vehicle. Very helpful and accommodating staff.
Our response: Dear Sallianne, Many thanks for your review. We are so happy to hear your positive comments of our family friendly service, which we work hard to provide. Thank you so much for recommending us. We hope to see you again soon. Kind regards, Family Transfers.
24/02/2018 Mr Dan Straw
Turned up on time, polite, careful drivers each time we’ve used Family Transfers. The vehicles are all well maintained and new, and the provided car seats seem brand new and fitted securely. Recommended!
Our response: Dear Dan, Thank you so much for your review. It's great to hear that you have been happy with all aspects of our family-friendly service. Many thanks for recommending us too! We look forward to seeing you again. Kind regards, Family Transfers
14/02/2018 Athena Bray
I was satisfied with the whole experience. It was very easy to book. The driver was on time and very professional. Brought all our suitcases to the door.
Our response: Dear Athena, Thank you very much for your review. We are very happy to hear that you were satisfied with your experience as a whole from booking right through to our driver’s professional service and helping you with your cases. We look forward to seeing you again soon. Kind regards, Family Transfers
02/02/2018 Kerry Foley
I found the service to be very good. The drivers were helpful and polite. The only thing that was wrong was that in arrival the driver had the wrong name on the board he was holding.
Our response: Dear Kerry, Many thanks for your review. We are happy to hear that you found the service to be very good and that the drivers were helpful and polite. Our driver apologises for having the wrong name displayed on the board. We hope this small error does not put you off using us again. We hope to see you again soon. Kind regards, Family Transfers
25/01/2018 John Laun
Great service!
Our response: Dear John, Thank you very much for reviewing us. So glad to hear you found the service we provided great. We hope to see you again soon. Kind regards, Family Transfers
22/01/2018 Mrs Kathryn Beaumont
Amazing and professional service
Our response: Dear Kathryn, Thank you so much for your review. It's great to hear that you found our service amazing and professional, as we would hope. We look forward to seeing you again. Kind regards, Family Transfers
20/01/2018 Mr Farid Shawish
Everything was provided as promised and on time
Our response: Dear Farid, Thank you very much for your review. We are very happy to hear that everything was to your satisfaction. We look forward to being of service again soon. Kind regards, Family Transfers.
19/01/2018 Claire Bossino
Both drivers were amazing and really polite thank you so much. I just need to mention that we did a return trip (Heathrow - London and then back) we were ok for space on the way into London as we were able t use the extra space of the back seats of the Viano; unfortunately on the way back the Galaxy didn’t have quite as much room and it was rather dangerous. The boot was completely full (review mirror impossible to use and the danger of course of if in an accident bags could fall forward over the headrests (not quite what you want to see when a baby is sitting in the back seat). Still service is good but perhaps guarantee of the type of car that will pick you up would be better.
Our response: Dear Claire, Many thanks for reviewing us. Thank you for your positive comments about our drivers, they will be very happy to hear that you found them amazing! With regards to the type of car, we use three types of large vehicle - VW Transporters, Mercedes Viano and Ford Galaxy as is stated in our confirmation emails. All have generous amounts of boot space for luggage. The Ford Galaxy would usually have space for three adults & a baby plus luggage and buggy. However, our advice would be that if you have large amounts of luggage (e.g. Additional items such as skis, sports equipment, extra car seats, extra suitcases/ bags etc.) that you make us aware at time of booking so we make sure we take this into account. We are most happy to help in this respect. We hope to see you again soon. Kind regards, Family Transfers
19/01/2018 James Collingridge
As always, a pleasure to be picked up by *** and taken to the airport. We have used FT several times now and will continue doing so. We find them helpful, polite, friendly and reliable. The drivers are safe. Travellling with young children can be stressful and with FT at least the trip to the airport is calm.
Our response: Dear James, Thank you very much for your review. We are so pleased to hear that we continue to look after your family well and make travelling with young children stress free. This is exactly what we aim to do. We look forward to being of service again soon. Kind regards, Family Transfers
15/01/2018 Amy Vojc
We booked Family Transfers over the Christmas holiday period to take us to and from the airport, We were absolutely delighted with the service we received from start to finish. Their customer support team is fantastic as they were able to source transport at short notice over this busy period. Our drivers on both occasions were very polite, courteous and professional. The cars were immaculate and the baby seat available was top quality and very clean. They took the stress out of travelling to the airport with a baby, I wish we had known about their service sooner! Highly recommend and will most definitely be using their services again.
Our response: Dear Amy, Many thanks for your review. It's great to hear that we were able to provide a high standard of service for your family over the holiday period. Our staff work hard to provide an excellent, family-friendly service and will be very happy to hear your positive comments. Thank you for recommending us too. We look forward to seeing you again soon. Kind regards, Family Transfers.
15/01/2018 Lidia Morla Lopez
Very good customer connection, clean, secure and confortable car.
Our response: Dear Lidia, Thank you very much for your review. We are very happy to hear of your positive experience of our service, exactly as we would hope. We look forward to being of service again. Kind regards, Family Transfers
13/01/2018 Jessica Chappell
Excellent service all the way through from booking to pick and drop off. We felt very well looked after at all stages. Your office staff and drivers were helpful and friendly. We have no hesitation in using your company again and recommending to friends and family. Worth every penny at such a crucial time in our lives Thank you
Our response: Dear Jessica, Many thanks for your review. We are so very happy to hear that our service was excellent at every stage, as we would hope. We are very pleased that you and your family were well looked after by our staff and drivers, and thank you for recommending us! We hope to see you again soon. Kind regards, Family Transfers
12/01/2018 Mr Marc Trottier
Excellent service. The driver was there waiting for us (and was very gracious and helpful, even though our flight was delayed by an hour). The car itself was immaculate. We didn't even have to worry about the car seats - they were installed and everything was ready. This is a great service for people travelling with kids. This is definitely our new car service for airport trips as a family.
Our response: Dear Marc, Thank you so much for your review. We are so glad that you found our service excellent overall and great for people travelling with kids, as this is exactly what we set out to do. Great to hear that our driver was very helpful, the car was immaculate and car seats installed, as we would expect. We look forward to seeing you again. Kind regards, Family Transfers
11/01/2018 Candace Glanville
Great services!! Will use again
Our response: Dear Candace, Thank you for reviewing us. We are very happy that you found our service to be great! We hope to see you again soon. Kind regards, Family Transfers
10/01/2018 Ms Melinda Welton Howard
Great service and a very patient driver when we ran slightly late piling the children into the car. Well done, would certainly recommend.
Our response: Dear Melinda, Thank you very much for your review. We are so glad you found our service to be great and thank you for recommending us. We look forward to being of service again in future. Kind regards, Family Transfers
05/01/2018 Anne-Julie Pelletier Lampert
Great service, comfortable and friendly
Our response: Dear Anne-Julie, Many thanks for your review. We are very happy to hear that you found our service to be great, comfortable and friendly, as we would expect. We hope to be of service again soon. Kind regards, Family Transfers
04/01/2018 Flor Tornquist
Great service
Our response: Dear Flor, Thank you very much for your review. So happy to hear that you found our service to be great. We hope to see you again soon. Kind regards, Family Transfers
03/01/2018 Mr Michael Spillman
Timely, courteous, helpful, and convenient. Thank you.
Our response: Dear Michael, Thank you very much for reviewing us and for highlighting the positive aspects of our service. We hope to be of service again in future. Kind regards, Family Transfers
03/01/2018 Anne Newton
Timely, clean and courteous service. Highly recommend!!
Our response: Dear Anne, Many thanks for your review. It's great to hear that you found our service courteous and timely, as we would hope. Thank you for recommending us! We hope to see you again soon. Kind regards, Family Transfers
02/01/2018 Ilaria Pitea
Drivers always on time, helpfull and nice, perfect new car seats
Our response: Dear Ilaria, Thank you so much for reviewing us. We are so pleased that you were happy with the service our driver provided and that you enjoyed perfect new car seats! We look forward to seeing you again soon. Kind regards, Family Transfers
02/01/2018 Mrs Chryso Lesioti
Very satisfied with the customer service provided. our flight was cancelled and we had a quick communication with the customer support team which honoured our booking even though we flew the next day to a different airport than the original booking.
Our response: Dear Chryso, Thank you very much for your review. We are happy to hear that you were very satisfied with out customer service and that we were able to be flexible and accommodate your change of plans. We hope to be of service again in future. Kind regards, Family Transfers
01/01/2018 Anthony Vlasto
Here is the message I sent the company after using their service and which, i think, speaks for itself QUOTE From: ***[mailto:***] Sent: 28 December 2017 15:35 To: Family Transfers Subject: Re: Driver confirmation, Booking: *** I just wanted to compliment you on your excellent service. In place and on time; a very friendly and personable driver who was brilliant with small and tired children; kindly handled all the extensive baggage at both ends; and a very comfortable ride. Well done - you have a great idea and long may it continue - we shall certainly spread the word for our part. Brgds, *** UNQUOTE
Our response: Dear Anthony, Thank you so much for your review and for pointing out the positive aspects of our family-friendly service. We know from experience how it is travelling with young children so It's all the little things that we do combined which makes it that much easier. We are so very glad that you found our service to be excellent. We look forward to seeing you again soon. Kind regards, Family Transfers
01/01/2018 Cassie Destino
As always, I was very happy with your service. No complaints!
Our response: Dear Cassie, Many thanks for your review. We are very pleased to hear that our service was up to our usual high standards for you. Thank you for being such a loyal customer! We hope to see you again soon. Kind regards, Family Transfers
01/01/2018 Mr Edwin Pope
Highly recommended, fast, efficient, safe and friendly service !!
Our response: Dear Edwin, Thank you so much for your review and for highlighting the positive aspects of our service. We look forward to being of service again in future. Kind egards, Family Transfers
31/12/2017 Marilena Constantinou
On time! Safe drive, very polite drivers
Our response: Dear Marilena, Many thanks for your review. We are very happy to hear that our driver looked after you well, as we would expect. We hope to see you again soon. Kind regards, Family Transfers
28/12/2017 Ms Amelia MacRae
The van was very large and the car seats were adequate. It wasn't fancy but it did the job. The driver apparently arrived early but we had trouble finding each other and he didn't get my text so eventually I called and we connected. Once on the road all was fine.
Our response: Dear Amelia, Thank you very much for your review. Sorry to hear that initially you had difficulties finding our driver - arrivals halls do get very busy which is why we provide the driver's mobile number. We are glad that all went well once you found each other. We look forward to seeing you again. Kind regards, Family Transfers
26/12/2017 Steele
Excellent service. Charming driver despite flight delay and long wait to clear immigration. Could not have been more helpful.
Our response: Dear Steele Family, Thank you so much for reviewing us. It's great to hear that you found our service to be excellent and that our driver was welcoming and helpful to ease your family's onward travel in spite of your delay. We hope to see you again soon. Kind regards, Family Transfers
24/12/2017 Mr Eugenio Abela
We were very happy with your service!
Our response: Dear Eugenio, Thank you very much for your review. We are so glad to hear that you were very happy with our service, as we would hope. We look forward to being of service again in future. Kind regards, Family Transfers
08/12/2017 Daniel Jaeggi
Really great service! Used twice now, once to and once from the airport. On both occasions the vehicles were clean, spacious and comfortable (VW Transporter one way, Mercedes equivalent on the other) and the baby seats were in great condition. Friendly & helpful drivers and an all round thumbs up from me! Highly recommend, these guys seem to be relatively unique in London in offering a minicab service with baby seats so will definitely use again.
Our response: Dear Daniel, Thank you so much for review and for rating us highly. We are very happy to hear that you found our service to be really great and that it got a thumbs up all round from you, as we would hope. We strive to provide an excellent service for families so thank you for highlighting the many positive aspects of our family-friendly transfers. We hope to see you again soon. Kind regards, Family Transfers
29/11/2017 Mr Matthew Maurer
The drivers were extremely helpful and courteous and transported our children and grandchild to and from Heathrow safely and comfortably.
Our response: Dear Matthew, Many thanks for your review. We are so pleased to hear that our drivers ensured your family were transported safely and comfortably, as we would expect. We look forward to seeing you again. Kind regards, Family Transfers
28/11/2017 Mr Cheng Li
Very good service, the best option for traveling with children, the car is nice and clean and the driver was on time. The best choice we made for our London trip.
Our response: Dear Mr. Cheng Li, Thank you very much for your review. We are very happy to hear that you consider us the best option for travelling with children as that is is exactly what we aim to be. We are glad to hear also that you felt it was the best choice to make for your London trip. We hope to see you again soon. Kind regards, Family Transfers
23/11/2017 Helene Preston
*** was so kind and lovely during our transfer. He offered to move the car seats to anywhere the children wanted and was very friendly. Lovely man.
Our response: Dear Helene, Thank you so much for your review and for your praise of our driver. It's great to hear that you found him friendly and that he made sure your children were happy and comfortable. We all know happy children make for happy parents! We hope to see you again soon. Kind regards, Family Transfers
14/11/2017 Daniel Jaeggi
Excellent service, our driver *** arrived on time in a nice spacious VW Transporter, car seat in place - a smooth and pleasant trip followed! Many thanks, great service and highly recommended!
Our response: Dear Daniel, Thank you very much for reviewing us. We are so happy to hear that you found our service to be excellent and that your transfer was a smooth and pleasant experience, this is what we always aim for. We hope to be of service again in future. Kind regards, Family Transfers
11/11/2017 John Fentiman
Just perfect! Our driver couldn't have been better. We were a little nervous about using this as we're a tad over protective of our little girl but we immediately felt at ease as soon as we met him. Arrived on time; drove us to the airport without any trouble and same for the way home. Will most definitely use again. Thanks for making the start of our holiday so easy.
Our response: Dear John, Many thanks for your review. It's great to hear that our driver gave you the peace of mind needed when travelling with your little girl. So glad it made for a relaxing start to your holiday. We hope to see you again soon. Kind regards, Family Transfers
09/11/2017 Panna Sadasivan
From the moment we booked with Family Transfer they were very accommodating and helpful. We were always kept in the know by them. On the both occasions the drivers were on time and very processional and helpful. Would definitely use again. Thank you for making travelling with children easy for us.
Our response: Dear Panna, Thank you so much for your review. It fills us with joy to hear that we made travelling with children easier for you, that is exactly what we are about. It's great that you were happy with all aspects of our service, as we would hope. We look forward to seeing you again. Kind regards, Family Transfers
06/11/2017 Mr Edward Chen
very professional service, on time, clean vehicle and safe driving. will use again
Our response: Dear Edward, Thank you very much for your review. We are very happy to hear that you found our service to be very professional as this is what we always strive for. We look forward to seeing you again soon. Kind regards, Family Transfers.
06/11/2017 Mr Jose Fonseca
Great service. Spacious car and friendly staff.
Our response: Dear Jose, Many thanks for reviewing us. It's good to hear that you found our service great, as we would expect. We hope to see you again soon. Kind regards, Family Transfers.
04/11/2017 Mr David Cadwallader
Excellent service. The driver was waiting for us with a sign and was very helpful with our luggage and drive safely to our destination. Very happy with all parts of the service
Our response: Dear David, Thank you very much for your review. We are so glad to hear that you found our service to be excellent and you were happy with all aspects of it, as we would hope. We look forward to being of service again in future. Kind regards, Family Transfers.
03/11/2017 Sille Hoamalainen
The driver was great! On time, helpful and polite. And the car was clean with the appropriate baby and child seats
Our response: Dear Sille, Many thanks for your review. It's really good to hear that you were happy with the various aspects of our service. We hope to see you again soon. Kind regards, Family Transfers
01/11/2017 Mrs Maria Martin Schcolnik
Loved it and have already recommended it! Our driver *** was super polite and professional and nice, the car spacious and great, all the chairs perfectly attached each corresponding to the kids different age groups... we had a lovely ride and will for sure book again!
Our response: Dear Maria, Thank you very much for your review. We are so happy to hear that you loved our service and that it met your needs perfectly. Thank you also for recommending us. We look forward to seeing you again soon. Kind regards, Family Transfers
23/10/2017 Edward Reynolds
I was completely satisfied in every way. A perfect transfer service.
Our response: Dear Edward, Many thanks for your review. We are very pleased to hear that you were completely satisfied and found our service to be perfect for your needs. We hope to be of service again in future. Kind regards, Family Transfers
16/10/2017 Mr Michael Masterson
All good.
Our response: Dear Michael, Many thanks for your review and for rating us highly. Great to hear that all was good for you. We hope to be of service again soon. Kind regards, Family Transfers
13/10/2017 Karen Finnigan
Highly recommended, great service all pick up and transfers on time , driver was helpful and polite . Would definitely use again .
Our response: Dear Karen, Thank you very much for your review. We are so pleased that you experienced great service and you found our driver helpful and polite, as we would hope. We look forward to seeing you again. Kind regards, Family Transfers
09/10/2017 Talegon Green Family
Most efficient reassuring and helpful. Will be booking again
Our response: Dear Talegon Green Family, Thank you very much for your review. We are very happy to hear of your positive experience of our service. We look forward to seeing you again soon. Kind regards, Family Transfers
06/10/2017 Mark Dembitz
Everything was great. Loved the service
Our response: Dear Mark, Many thanks for your review. Glad to hear everything was great for you and that you loved our service. Hope to be of service again soon. Kind regards, Family Transfers
04/10/2017 Mrs Rebecca Normand
Family Transfers are fantastic - highly recommend them. They're not cheap, but the service, communication, cars and drivers are all first class - so I'm happy to pay a premium for a premium service. Car seats for babies and toddlers in very good condition, well known brands (eg Maxi cosi), child friendly drivers, everything you want for a family transfers provider.
Our response: Dear Rebecca, Thank you very much for your review. We are so pleased to hear of your positive experience as we always aim to provide the first class service you describe. Thank you for saying we're fantastic, that has made our day! We hope to see you again soon. Kind regards, Family Transfers
30/09/2017 Mrs Emma Radcliffe
Excellent service, driver was there to pick us up and helped me with bags. Clean car seat was perfect for my son. Polite driver. Will definitely use again.
Our response: Dear Emma, Thank you so much for your review. We are so happy to hear that you experienced the excellent service we always aim to deliver. We hope to see you again soon. Kind regards, Family Transfers
26/09/2017 Mrs Pamela Tiller
The driver on our outward journey to Stansted Airport provided an excellent punctual and professional service. On our return journey, the driver was late, and then prepared to install the child seat in an unsafe manner which we had to correct. We were also not comfortable with some of his driving when on the motorway. Overall this was disappointing as our previous journeys have been excellent.
Our response: Dear Pamela, Thank you for your review. We are glad to hear that your first transfer driver provided an excellent service, as we would expect. Thank you for pointing out the issues with your second transfer. Rest assured, we will be addressing these issues with the driver concerned. We hope to see you again soon. Kind regards, Family Transfers.
22/09/2017 Mrs Ashley Brooks
On time, good attitude
Our response: Dear Ashley, Many thanks for your review and for rating us highly. Good to hear that you were happy with our service. We hope to be of service again in future. Kind regards, Family Transfers
21/09/2017 Mr Dean Lindsay
The service was excellent, as I was updated with the drivers details via email. The driver was brilliant and very patient as baggage took a very long time. He provided an excellent and professional service and I’ll definitely use your company on our next holiday.
Our response: Dear Dean, Thank you so much for your review. It's great to hear that you found our service excellent and that our driver looked after you well, as we would expect. We hope to see you again soon. Kind regards, Family Transfers
20/09/2017 Mrs Bronwen Nugteren
All went really well and smoothly. Extremely friendly and professional service. Would definitely use again.
Our response: Dear Bronwen, Thank you very much for your review. We are very happy to hear that all went smoothly and that you found our service friendly and professional, as we would hope. We look forward to seeing you again soon. Kind regards, Family Transfers
12/09/2017 Lidia Morla Lopez
Berg good service, Fast and easy booking, great service from the driver
Our response: Dear Lidia, Thank you very much for your review. We are very happy to hear that you experienced great service from our driver and that you found the booking system fast and easy to use. We hope to see you again soon. Kind regards, Family Transfers
11/09/2017 Jamie Jack
Driver didn't know how to fit car seat. Proudly told us how fast he could drive, not what you want to hear with a baby. Car had a crack in the windscreen.
Our response: Dear Jamie, Thank you for your review. We are very disappointed to hear of the issues you experienced. What you have described is certainly not the service we aim to provide. Our office will be in contact with you to discuss this further. Kind regards, Family Transfers
11/09/2017 Cassie Destino
This is the third time we've used the Family Transfers service and we definitely will again! We have twin toddlers so getting back and forth from the airport with them, their stroller, and all our bags is a major undertaking and Family Transfers takes all the drama out of it for us. They have always been punctual, helpful with the luggage, and very kind to our jetlagged family. I would highly recommend their services to anyone who needs a little extra assistance getting to and from the airport.
Our response: Dear Cassie, Thank you so much for your review. It's brilliant to hear that we take the drama out of travelling with your twin toddlers, that is exactly our aim. Thank you for highlighting the many positive aspects of our service. We hope to be of service again in future. Kind regards, Family Transfers
11/09/2017 Mrs Ashlee Bolger
Overall great experience in both London and Edinburgh. Drivers were friendly, on time and helpful! Only place for improvement was that the last transfer the children's car seat was a bit wiggly with how it had been installed. Recommend making sure all drivers know how to check and recheck installation of car seats
Our response: Dear Ashlee, Many thanks for your review. We are very glad to hear that your experience of our service was great. Whilst our drivers install the car seats for you, we do recommend that parents check them and bring to the driver's attention if a car seat needs adjusting. Our driver will be happy to do this. We hope to see you again soon. Kind regards, Family Transfers
03/09/2017 Shiana Tyler
Excellent service, clean cars and professional drivers. We had *** as our driver a few times on this trip and he was excellent. Give him a pay rise!
Our response: Dear Shiana, Thank you very much for your review. We are so happy to hear that you found all aspects of our service excellent and that our driver looked after you so well, as we would hope. This will certainly be taken into into account when he next has a pay review! We hope to see you again soon. Kind regards, Family Transfers
30/08/2017 Nicky Hutton
Fabulous service and we will use again! After having several bad experiences with different companies I was reassured by *** before I booked. I did feel that the transfers were more expensive than other companies but paid the extra to have piece of mind. The car seat for my 3 year old had seen better days but the one on the return journey was fine. Both drivers were there on time and helped with luggage, buggy and fitted the car seats. I emailed whilst away to confirm the return transfer and received a response straight away and an email the night before we travelled with the drivers contact number. Altogether a fab service, Thanks
Our response: Dear Nicky, Thank you very much for your review. Wow, what an accolade to describe our service as FABULOUS, it fills us with joy to hear this! Our aim is to provide a great family-friendly service and so we are very glad that your overall experience with us was so positive. With regards to your comment about the worn car seat, we look to replace these regularly and will look into it. We hope to see you again soon. Kind regards, Family Transfers
30/08/2017 Rose Saleh
Reliable drivers. Safe driving. Flexible with delays. Great on the phone. Punctual. Would recommend to others.
Our response: Dear Rose, Thank you so much for your review and for highlighting the many positive aspects of our service, as experienced by you & your family. Great to hear that you would recommend us! We hope to be of service again soon. Kind regards, Family Transfers
30/08/2017 Kay Welch
Service was excellent. Friendly and safe driver. ON schedule. I shall be recommending.
Our response: Dear Kay, Thank you for reviewing us. We are very happy to hear that you found our service excellent as we would hope. Many thanks for recommending us! We look forward to seeing you again. Kind regards, Family Transfers
23/08/2017 Ilaria Pitea
very reliable
Our response: Dear Ilaria, Many thanks for your high rating and review. So glad to hear that we provided you with a reliable service, as we would hope. We look forward to seeing you again soon. Kind regards, Family Transfers
14/08/2017 Jack Major
Excellent service.. On time and all as promised with child seats and room for all luggage including two push chairs.. The driver was very courteous and helpful. We have been going to Lagos Portugal for 12 Years and this is the first time we have used Family Travel, it will not be the last.. It is our intention to book with them next time we visit Lagos, hopefully 2018.. Excellent communications and very quick response to queries. I would certainly recommend to others and already have done so. WELL DONE and THANK YOU
Our response: Dear Jack, Thank you very much for your review. It makes us so happy to hear that you experienced excellent service tailored to your family's needs. This is exactly what we constantly strive to achieve! Many thanks for recommending us to others and we look forward to being of service again on your next trip. Kind regards, Family Transfers
10/08/2017 James Nuttall
Professional and on time. Sadly on the uk transfer, one of the car seats was not the correct category i.e. Suitable for an older child. Given that car seats were the main driver for paying a premium to use Family Transfers, this was disappointing.
Our response: Dear James, Thank you for your review. We are pleased that the drivers were professional and on time, as we would expect. We are very disappointed to hear that one of the car seats supplied was the incorrect category. We sincerely apologise for this and we are investigating the reason for the error which has occurred on this occasion. We hope to see you again soon. Kind regards, Family Transfers
10/08/2017 Mr Ram Aiyer
Fantastic service and helped make our travel super easy. Driver was prompt and very helpful getting everything set up.
Our response: Dear Ram, Thank you very much for your review. We are very happy to hear that you experienced excellent service and that we made your journey run smoothly and easily. We hope to be of service again soon. Kind regards, Family Transfers
06/08/2017 Anastasia Christou Coyle
When we arrived, the driver didn't have a sign and was on his phone. We were all standing pretty much next to each other for at least 15 minutes, with us looking around and clearly waiting for a lift with a toddler who was very tired after 20+ hours of travel. There was no water or any other type of refreshment in the van. The van and baby seat were both spotlessly clean, which was great. The driver was nice enough but did make sure we knew his shift had already finished and that he was working overtime, and then told us the area we were staying in was no good, which made us feel uncomfortable. The people at the office are fantastic. I'd use the service again but drivers should have signs and should look for their passengers and should have water in the cars.
Our response: Dear Anastasia, Thank you for your review. We are glad to hear you found our vehicle and cars seats spotlessly clean and our office staff fantastic. Our driver was on the phone to our office trying to establish contact with you. It does surprise us to hear that he did not have a sign as all our drivers use a sign in the airport, we will be issuing a reminder. We are sorry for any of the driver's comments which made you feel uncomfortable, this is not what we expect of our drivers and we will be taking action on this matter. Currently, we do not provide a refreshments service but are happy for you to bring your own should you need it. We hope to see you again soon. Kind regards, Family Transfers
02/08/2017 Jenny Rogojanski
He was great, on time and very personable. Highly recommend!
Our response: Dear Jenny, Thank you very much for your review. It's great to hear that you found our service great and our driver very personable as we would expect. Thank you also for recommending us. We hope to see you again soon. Kind regards, Family Transfers
31/07/2017 Daniela Burt
Family Transfers - both the collection from the Airport on arrival and the collection from our UK address for delivery back to the airport was excellent. Quality cars driven by professional helpful and respectful drivers, who were very happy to help with luggage and quick to select the right car seat for my children. Could recommended enough and will definatley use Family Transfers on our next trip back to the UK. July 2017 - ***
Our response: Dear Daniela, Thank you very much for you review. We are so very happy to hear that you and your family were well cared for and that you found our family-friendly service excellent and professional. This is exactly the level of service we aim to provide. We look forward to seeing you again when you next return to the UK. Kind regards, Family Transfers (ps. We operate in many European destinations now too, if you were ever visiting other parts of Europe)
31/07/2017 Jade Hann
The baby seats looked old & worn. Would have been nice if they were already installed prior to pick up.
Our response: Dear Jade, Thank you for your review and for rating us highly. We are surprised to hear that you found the car seats looking old & worn. Our car seats are well cared for and updated on a regular basis, however, in light of your comment we will be reviewing the car seats used. With regards to the car seats being pre-installed, the rear-facing car seat cannot be pre-installed since the baby needs to be placed in the seat prior to fitting to the car. We apologise if the forward facing car seat was not installed, and if this was the case our driver should be happy to install this for you. We hope to see you again soon. Kind regards, Family Transfers
29/07/2017 Jamie Burgess
Great service. Ricardo the driver was excellent. Will use again next time
Our response: Dear Jamie, Thank you so much for your review. We are so happy that you found our service to be great and that our driver took good care of you. We hope to see you again soon. Kind regards, Family Transfers
27/07/2017 Mrs Catherine Williams
No improvements necessary. The service was perfect. Our driver *** was excellent.
Our response: Dear Catherine, Many thanks for your review. It's great to hear that you found our service perfect and our driver excellent, exactly as we would hope. We look forward to seeing you again soon. Kind regards, Family Transfers
27/07/2017 Ilaria Pitea
Evrryhing is always very smooth with them
Our response: Dear Ilaria, Thank you very much for reviewing us. We are so pleased to hear that we continue to provide a smooth service for you and your family. We hope to see you again soon. Kind regards, Family Transfers
25/07/2017 Mr Thomas Ellis
Your service is extremely helpful for travellers with young families. Other car services struggle to provide larger vehicles and the necessary car seats for children. The online booking procedure is straightforward and the car seats arrive pre-installed with only minor adjustments required.
Our response: Dear Thomas, Thank you so much for your review. It's great to hear you found our service well tailored to families with young children, that is exactly what we aim to provide. Good to hear that you found our booking procedure straightforward too. We hope to be of service again in future. Kind regards, Family Transfers
25/07/2017 Kate Juanda
Great service and the driver waited 2 hours for our delayed flight. Will be booking through your service again
Our response: Dear Kate, Thank you for reviewing us. Good to hear that you experienced great service and all went smoothly despite your flight delay. We look forward to seeing you again. Kind regards, Family Transfers
24/07/2017 Alan Shorten
Many thanks for the excellent service you provided to us on our arrival at Southampton. The driver was courteous, most helpful and assisted us with the luggage. The vehicle was clean and comfortable. Very satisfied customers from Australia. We will recommend your Transfer Agency to other friends who wish to travel to the UK. ***
Our response: Dear Alan, Thank you so much for your review. We are so happy to hear that you found our driver courteous and helpful, and our vehicle clean and comfortable. It's great that you experienced the excellent service we always aim to provide. Thank you in advance for recommending us. We hope to be of service again in future. Kind regards, Family Transfers
21/07/2017 Mr James Moore
Very good, professional, on-time, polite, big car, clean etc. Expensive, but worth it for an important family airport pick-up. I would use again.
Our response: Dear James, Many thanks for your review. So glad to hear you experienced the high standard of service we aim to provide all our families with. We hope to see you again soon. Kind regards, Family Transfers
21/07/2017 Ms Kheng Ju Tan
*** was excellent - I travelled with my 75 year old mother and 2 kids and we felt safe in his hands at all times. He helped us carry our large and heavy suitcases downstairs, found us porters at the airport and waited at the curbside until we were fully loaded and ready to move on. Great service and we really appreciated the care and personal touch.
Our response: Dear Ms Kheng Ju Tan, Thank you so much for your review. We are very happy to hear that you, your mother and two children experienced the great service and personal care we always aim to provide our clients with. We hope to be of service again soon. Kind regards, Family Transfers.
17/07/2017 John Miller
punctual and very good service-would recommend
Our response: Dear John, Thank you very much for your review. We are so glad to hear that you were happy with our service and would recommend us - many thanks! We hope to be of service again in future. Kind regards, Family Transfers
17/07/2017 Mrs Michelle Pownall
This is our second time using Family Transfers and they have done a great job!
Our response: Dear Michelle, Many thanks for reviewing us. So happy to hear you have used us for a second time and that we did a great job for you! We hope to see you again soon. Kind regards, Family Transfers
16/07/2017 Mr neil housley
Excellent, courteous service
Our response: Dear Neil, Thank you for your review. Good to hear that you found our service excellent & courteous, as we would hope. We look forward to being of service again in future. Kind regards, Family Transfers
12/07/2017 Mrs Anna Best
In respect of the booking service, the vehicle, the driver etc etc everything was brilliant and it was such a delight to be picked up in a nice people carrier with properly fitting car seats and lovely polite and kind drivers. The only problem we had was the confirmation email from the booking service just before we came back from holiday mistakenly inserted our home address as the return pick up instead of the airport so we had a panic when we arrived back at Heathrow that the driver would be at our house. When we called the emergency number a couple of there was no answer and no reply to our messages. Luckily the driver replied to my text straight away. Many thanks ***
Our response: Dear Anna, Thank you very much for your review. Great to hear that you found everything brilliant with regards to the booking service, car, car seats and drivers. Apologies for the mistake on your return booking confirmation. We provide two phone numbers (the driver's number and our booking manager's number) for out-of-hours calls. They are mobile numbers so very occasionally one of them may temporarily not have a signal. Glad to hear your issue was resolved by our driver. We look forward to seeing you again soon. Kind regards, Family Transfers
12/07/2017 Victoria Newton
Great service thank you!!
Our response: Dear Victoria, Thank you for reviewing us and so glad you found our service great. Hope to see you again soon. Kind regards, Family Transfers
09/07/2017 Jonathan Rafols
The driver was very pleasant and waited for us even though we were delayed coming through customs. The car was spotless and comfortable. The communication via email was excellent. Overall we had a great experience with this company and although expensive their professionalism was worth it.
Our response: Dear Jonathan, Many thanks for your review. It's good to hear that you had a great experience of our service as its exactly what we aim to provide - an excellent service which is family-friendly and professional. We look forward to seeing you again soon. Kind regards, Family Transfers
07/07/2017 Karan Singal
The service was flawless. There was someone waiting for us at the airport. The vehicle was ready with the child seats and overall a comfortable journey to our hotel would use them again for sure
Our response: Dear Karan, Many thanks for reviewing us and for describing our service as flawless - what a fantastic accolade! We are so happy that was your experience of our service, it's what we always aim for. We hope to see you again soon. Kind regards, Family Transfers.
07/07/2017 Timothy Persson
Service was excellent. On time, car was very clean, driver very courteous and children seats in excellent condition.
Our response: Dear Timothy, Thank you for your review and for highlighting many of the positive aspects of our service. We are very pleased to hear that you found our service to be excellent as we would expect it to be. We look forward to seeing you again. Kind regards, Family Transfers
02/07/2017 Danielle Hanser
We used be the transfer from and to the airport. It was amazing and so convienient when traveling with my two young children. The drivers were extremely nice. Would recommend them for sure.
Our response: Dear Danielle, Many thanks for your review. We are so happy you found our service amazing and convenient when travelling with young children, that is exactly what we want it to be! We hope to see you again soon. Kind regards, Family Transfers
27/06/2017 Mr and Mrs Keeney
I found the service efficient from enquiry through to the end
Our response: Dear Mr. & Mrs. Keeney, Thank you very much for your review. It's great to hear that you found our service efficient throughout the whole process, as would be expected. We hope to be of service again in future. Kind regards, Family Transfers
27/06/2017 Andrew Gardiner
Jorge was excellent for both legs of our journey. Very helpful with our luggage and our little one. Thanks again!
Our response: Dear Andrew, Many thanks for taking the time to review us. We are so happy to hear that Jorge provided you and your family with excellent service. We hope to see you again soon. Kind regards, Family Transfers
26/06/2017 Emma Stergoulis
Good, prompt and well organised
Our response: Dear Emma, Thank you for your review. Happy to hear that you found it good, prompt and well organised, as we would expect. Hope to be of service again in future. Kind regards, Family Transfers
25/06/2017 Miss Amanda Tinker
The drive to and from the airport was a young man called ***. He was smart helpful and incredibly courteous and punctual. Can't fault the service.
Our response: Dear Amanda, Thank you so much for your review. It's great to hear that our driver was smart, helpful and courteous and that you were happy with our service, as we would hope. Look forward to seeing you again. Kind regards, Family Transfers
25/06/2017 Mrs Angeli Degardin
No complaints. Excellent service.
Our response: Dear Angeli, Many thanks for your review. Glad to hear you were happy with our service. Hope to be of service again in future. Kind regards, Family Transfers
25/06/2017 Esther Catalayud
Excellent service!
Our response: Dear Esther, Thank you for your review. So glad you found our service excellent. Hope to see you again soon. Kind regards, Family Transfers
21/06/2017 Andrew Morgan
Our outward journey was great. Our return journey not so good - we arrived at St Pancras on the Eurostar exactly on time (train in at 22:12), but driver did not arrive until about half an hour after this + we had to chase up. Head office blamed traffic issues, but driver story did not match, suggesting that he thought the train and booking wasn't until 22;52..... Either way disappointing slip up as waiting around at Kings Cross late on a Friday evening with a three year old was exactly what we were trying to avoid when booking with Family Transfers.
Our response: Dear Andrew, Thank you for your review. Good to hear your first transfer went smoothly as we would expect. Our most sincere apologies for the problem with your second transfer. We appreciate the frustration caused having to wait with your little one and our office will be contacting you directly to discuss this further. So sorry again for the mistake, rest assured lessons have been learned. Kind regards, Family Transfers
13/06/2017 Alison Smith
We looked everywhere for a taxi company that could provide car seats which is why we chose you. Our driver arrived in plenty of time for both journeys and was extremely courteous and understanding of the challenges of travelling with young children. He was very helpful in guiding my three year old safely through the car park which I much appreciated. The vehicle was comfortable and very spacious. Cannot recommend highly enough and would definitely use you again.
Our response: Dear Alison, Many thanks for reviewing us. We are so happy you found us and that we provided just the service you needed. So glad our driver was able to ensure your safety and comfort every step of the way. We look forward to being of service again in future. Kind regards, Family Transfers
12/06/2017 Mrs Niki Moore
On time, vehicle as described, polite and courteous drivers. Great company.
Our response: Dear Niki, Thank you so much for your review. What an accolade to be described as a great company - thank you! We are so pleased to have such a happy customer, it's what we constantly strive for. We look forward to seeing you again soon. Kind regards. Family Transfers
09/06/2017 Mr Jonas Feschuk
Service was very good. Vehicles were clean and large and the drivers were on time and courteous. Very helpful service for a family.
Our response: Dear Jonas, Thank you very much for reviewing us. It's great to hear that you found our service very good and helpful for your family. We look forward to seeing you again soon. Kind regards, Family Transfers
05/06/2017 Stuart Alfredson
Modern car, responsive customer service, the driver was waiting and had kept up to date with our delayed flight, child seats were ready in the car and we had a good trip back home. All in all worth the cost - i will use again.
Our response: Dear Stuart, Thank you so much for your review and thank you for highlighting the many positive aspects of our service. We are so happy that you had a good trip home and we hope to see you again soon. Kind regards, Family Transfers
05/06/2017 Douglas Frosst
Excellent communication, service was ready when and where we reserved, would definitely use again and recommend to others. Thanks for making the trip with our 2 and 4 year old boys as care free as possible!
Our response: Dear Douglas, Many thanks for reviewing us. We are so pleased to hear that you were happy with all aspects of our service and that we helped to make the journey smooth & stress-free for your family. We look forward to being of service again in future. Kind regards, Family Transfers
04/06/2017 John Parkinson
We have used you three times and each time we have had an amazing experience. Drivers have been professional, calm and seem to understand the stresses of traveling with an infant. We will continue to use your company for our future airport transfers.
Our response: Dear John, Thank you so much for your review. There is literally nothing that pleases us more than a happy, loyal customer. It's really great to hear that our drivers have taken the stress out of travelling with your little one- that is exactly what our aim is! We look forward to seeing you again soon. Kind regards, Family Transfers
02/06/2017 John Kite
Excellent service to and from different airports. Both drivers had choice of baby seats. Delayed by BA on return by 2 days and they still managed to arrange transportation at short notice. Would definitely use again and recommend.
Our response: Dear John, Thank you very much for your review. So happy to hear that you found our service excellent, as we would hope, and great that despite your airline delay we were able to get you home smoothly & safely. We hope to see you again soon. Kind regards, Family Transfers
31/05/2017 Adam Ratzker
Reliable and on time. Spacious Viano cars for both legs of the journey and comfortable seats for both our boys. We will definitely use again.
Our response: Dear Adam, Many thanks for your review. Great to hear that you found our service reliable and our cars & car seats comfortable. We look forward to seeing you again soon. Kind regards, Family Transfers
30/05/2017 Svan Gudlaugsson
Would recommend the company but they can do better in phone service.
Our response: Dear Svan, Thank you for your review. It's good to hear that you would recommend us. Sorry to hear that you were not completely satisfied with our phone service. Our staff cannot recall any problems but if you'd let us know exactly what the issue was, we can look into it. We hope you see you again soon. Kind regards, Family Transfers.
28/05/2017 Benjamin Kwan
Great, nil problems overall. courteous staffs
Our response: Dear Benjamin, Thank you for reviewing us. Glad to hear you found us great and all went well, as we would hope. Hope to be of service again in future. Kind regards, Family Transfers
24/05/2017 Emily Russo
Our reservation upon arrival to London was mistakenly confirmed for the following day so there was no driver or car waiting for us at the airport. The woman at Family Transfers was extremely apologetic and moved quickly to have a car to us. It did take about an hour and 45 minutes for the car to arrive, but we appreciated the quick response and great customer service. We were refunded that part of our trip, which we greatly appreciated. The return trip to the airport was perfect. Prompt pick up, safe and comfortable car seat, and arrival to the airport on time. I would not hesitate to book a trip with Family Transfers again. Mistakes happen, it just depends on how they are handled and I was very pleased with the service to correct the mistake.
Our response: Dear Emily, Thank you very much for your review. We sincerely apologise for the error made with the booking of your first transfer. Many thanks for being so understanding. As you rightly say, we aim to provide great customer service and it mortifies us that on this rare occasion an error did occur on our part. Rest assured, lessons have been learnt! We are glad to hear that our bookings department dealt with the situation promptly. It's also great that you would definitely use us again, we really do appreciate that. We look forward to seeing you again soon. Kind regards, Family Transfers
19/05/2017 Lorraine Moore
We found the service to be excellent from start to finish. Booking our transfers was extremely straight forward and when we arrived in London our driver was there waiting for us. Similarly our journey back to the airport went smoothly. The staff we dealt with when making the booking and the driver for our trip were all very friendly and easy to deal with. Thank you for making our trip with small kids that bit easier!
Our response: Dear Lorraine, Thank you so much for your review. It's great to hear that you found our service excellent and all went smoothly from start to finish as we would hope. We're also really happy that we were able to make your trip with little ones that bit easier, it's what we're all about! We hope to see you again soon. Kind regards, Family Transfers
15/05/2017 Edwin Grover
I'd totally recommend Family Transfers. They were able to accommodate my family exactly as we needed, even though my post-code wasn't shown as served and my request was pretty last-minute. They responded to my email query promptly and were super efficient at processing the booking over the phone. The payment instructions were in my inbox before I hung up the phone and the payment process was very simple. The price was great too!. Then the driver was waiting with a smile, and super helpful, car-seats already fitted and good to go. The car was modern and clean. What a pleasure and a welcome return home.
Our response: Dear Edwin, Many thanks for you review. So glad to hear that you were happy with our service and that you found our booking process super efficient & easy - exactly as we'd want it to be! It's our aim for you to find our service a pleasure from start to finish so it's good to hear that you found it as such. We look forward to seeing you again soon. Kind regards, Family Transfers
12/05/2017 Claire Saunders
All worked very smoothly, courteous and helpful drivers. Only not excellent as on the expensive side
Our response: Dear Claire, Thank you for your review. It's great to hear that you found our drivers to be courteous & helpful and that all went smoothly for you. With regards to your feedback about the pricing, we do believe that we are competitively priced for the high standard of family-friendly service we provide: family-friendly drivers, meet & greet service, well-maintained car seats guaranteed and modern, large vehicles to comfortably accommodate families. In your case as there was only 1 adult & 1 child travelling it may have seemed expensive as you did not feel the full benefit of our large vehicle. However, we trust you felt all the other benefits of our service. We hope to be of service again in future. Kind regards, Family Transfers
08/05/2017 Mr Luke Laffoley
We used the service on both legs of our journey between Gatwick and Heathrow and vice versa, both drivers were waiting for us with signage, they were polite and helpful...nothing bad to say!
Our response: Dear Luke, Thank you very much for your review. We are very pleased to hear that you were happy with our service and that you found our drivers to be polite and helpful. We hope to be of service again in future. Kind regards, Family Transfers
08/05/2017 Paul McCrudden
Our driver was excellent - very professional with a great manner.
Our response: Dear Paul, Thank you so much for reviewing us. It's great to hear that you found our driver to be very professional and with a great manner. We aim for our service to be excellent so we're glad to found it as such. We hope to see you again soon. Kind regards, Family Transfers.
07/05/2017 Ilaria Pitea
Very reliable on all ththe aspects, great cars and the carseats are good brands, new and properly installed, and my kids' safety is my priority!
Our response: Dear Ilaria, Thank you so much for your review. We are so glad to hear that you found our service reliable in every way. The quality and condition of our car seats is of great importance to us, as is your family's safety. We hope to be of service again soon. Kind regards, Family Transfers.
05/05/2017 Guy Eron
The driver was accurate, friendly anb polite, and the car was vert comfortable. I only have good words to describe the experience.
Our response: Dear Guy, Many thanks for your review. We are happy to hear that your experience of our service was very positive. We hope to see you again soon. Kind regards, Family Transfers
01/05/2017 Dr John Loizides
Excellent service
Our response: Dear John, Thank you for reviewing us. So happy to hear you found our service to be excellent. We hope to be of service again in future. Kind regards, Family Transfers
29/04/2017 Dr Eugenio Abela
It was a joy to use Family Transfers. Our driver (***) was punctual, very helpful and considerate; the journey home from the airport was quick and smooth. Would definitively recommend and use again - Thank you, great value for money!
Our response: Dear Eugenio, Thank you very much for your review. We are so glad to hear that you found us a joy to use. Our aim is to always provide the kind of service you experienced to make travelling as a family happy & stress free. We look forward to seeing you again soon. Kind regards, Family Transfers
28/04/2017 Mrs Katie Panagou
On time, clean car & car seats and helpful, courteous driver. Will use again!
Our response: Dear Katie, Thank you very much for reviewing us. We are so pleased to hear that you were happy with our service and plan to use us again. We look forward to seeing you again soon. Kind regards, Family Transfers
26/04/2017 Mr Paul Love
Superb service, highly recommended. The driver was friendly and punctual, the online booking was fine and a clean, age-appropriate and properly fitted child car seat was in the vehicle as requested. With other transfer services I've used recently I'm lucky if they get just one of these right.
Our response: Dear Paul, Many thanks for your review and for pointing out what makes our service stand out above the rest. We certainly aim to provide a superb service so great to hear that you found it as such. We look forward to being of service again soon. Kind regards, Family Transfers
26/04/2017 Maria Laranga
Very professional and kind. Punctual and helpful. Great experience! Top of the range!
Our response: Dear Maria, Thank you very much for your review and for describing us as top of the range! WOW, thanks for the accolade as this is certainly something we aspire to! So glad you had a great experience and hope to see you again soon. Kind regards, Family Transfers
24/04/2017 Mr Jamie Collingridge
I have used Family Transfers before and will continue to do so. They are very straightforward to deal with - call handling is prompt, super efficient and friendly. The drivers are punctual, polite and drive very carefully. I am happy to recommend to anyone who wants to get their family to the airport with as little stress as possible.
Our response: Dear Jamie, Thank you so much for your review and for being such a loyal customer. We aim for our service to be exactly as you describe it so it really pleases us to hear that you have found it to be spot on every time. Many thanks for recommending us too. We will continue working hard at delivering comfortable, safe and stress-free transfers for families. Hope to see you again soon. Kind regards, Family Transfers
21/04/2017 Mr James Moon
On time, big cars, friendly and helpful drivers, and new child seats (all groups), properly fitted. Excellent service.
Our response: Dear James, Many thanks for your review. So glad to hear that you experienced the excellent service we always aim to provide. We look forward to seeing you again. Kind regards, Family Transfers
21/04/2017 Mrs Amy Chan
I was extremely pleased with the service. We were traveling with our one-year-old and it was so great to have a door-to-door car service with car seat installed. This made it easier for us to travel and without worrying how to get to and from the airport with our luggage and baby gear. Both of the drivers were extremely professional and courteous. The vehicles were clean and comfortable. I definitely recommend this service to anyone traveling with kids or large groups.
Our response: Dear Amy, Thank you so much for your review and for highlighting the many positive aspects of our service. We are so happy to hear that we took the worry out of travelling to/ from the airport and made your transfer easy and stress-free, that is what we are all about. We look forward to being of service again in future. Kind regards, Family Transfers
21/04/2017 Valerie Osgood
Very good service all round
Our response: Dear Valerie, Thank you for your review. We are happy to hear you found our service very good all round. We hope to be of service again in future. Kind regards, Family Transfers
21/04/2017 Mr Bewer / Ms Smith
Very good service all round
Our response: Dear Mr Bewer & Ms Smith, Thank you for reviewing us & very good to hear that you were happy with our service. We hope to see you again soon. Kind regards, Family Transfers
20/04/2017 Mrs Pamela Tiller
Punctual, professional and reassuringly easy transfer to *** with our four month old babies. Thank you.
Our response: Dear Pamela, Thank you for your review. So pleased to hear that you were reassured by the ease of your transfer and that you found our service to be punctual and professional. We look forward to seeing you again. Kind regards, Family Transfers
11/04/2017 Moore Family
Very friendly driver and excellent service!
Our response: Dear Moore Family, Many thanks for your review. It's great to hear that you found our driver to be friendly and our service excellent. We hope to see you again soon. Kind regards, Family Transfers
29/03/2017 Benjamin Kwan
Good overall, efficient and helpful
Our response: Dear Benjamin, Thank you very much for your review. We are so pleased that you were happy with our service overall. We hope to see you again soon. Kind regards, Family Transfers
28/03/2017 Mrs Catherine Rahm
We were thrilled with Family Transfers. The drivers were on time, polite, and drove safely. The car and car seats were just what we needed.
Our response: Dear Catherine, Many thanks for your review. It's great to hear that you were thrilled with our service and it was just what you required. We look forward to being of service again in future. Kind regards, Family Transfers.
28/03/2017 Mr Iain Cooper
This was the first occasion we used family transfers and we were extremely impressed by the experience. We use a similar service in the US and this was head and shoulders above the quality of service we have received there. From the vehicle, to the seats and the drivers the whole experience was excellent.
Our response: Dear Iain, Thank you so much for taking the time to review us. We are so happy to hear that you experienced the excellent standard of service which is always our aim to provide. We hope to see you again soon. Kind regards, Family Transfers.
24/03/2017 Mrs Rachel Licht
I was extremely happy with the service. The only thing that kept me from giving 5 stars is that one of the car seats was installed incorrectly. The drivers were slightly early (which I apprecite so much), helpful and professional. The only thing that would have improved our journey is if the drivers have training regarding proper installation of car seats, as if they are not installed properly then they are not safe. Many thanks, I will definitely use you again and recommend you to other families.
Our response: Dear Rachel, Thank you very much for your review. We sincerely apologise for the incorrectly installed car seat. This should never happen as our drivers have all been fully trained in fitting the car seats. As a result of your comments, we will be reviewing all our drivers' training to ensure this does not happen again. We are glad that you were otherwise happy with our service and hope to see you again soon. Kind regards, Family Transfers.
22/03/2017 Mr Joachim Levin
WOuld be good to have an option at end of poking process to change pick up time. We cut it fine for an international flight with family and luggage where we needed to be in the airport three hours before departure. And that's after I cheated the system and put our departure time half an hour earlier. Otherwise, great service and much needed. Thanks.
Our response: Dear Joachim, Many thanks for your review. Glad to hear you found our service to be great. Thank you for your suggestion that we offer the facility to change the pick up time when booking. As a result of your feedback, we will be looking at implementing this change to our booking system. We hope to be of service again in future. Kind regards, Family Transfers.
14/03/2017 Michelle Loveday
Punctual and reliable service, nice drivers and good booking/confirmation system. But the service is expensive. Also it's a small thing but for Meet and greet the signage isn't good, it needs to be bigger and in black ink - both times we struggled to see our name. Finally a child seat harness is supposed to be at shoulder height but it was at the lowest setting - would be good if the driver could look at the age of child in the booking and adjust accordingly beforehand as there's no time to do this on way to airport. You have high expectations like this for the cost!
Our response: Dear Michelle, Thank you for your review. We are glad that you found our service punctual and reliable with a good booking and confirmation system. We believe our pricing is competitive for the high standard of service we provide. Your expectations should quite rightly be high and we aim to meet those expectations. For that reason we always appreciate feedback. Your comments about the size/ colour of the meet & greet sign has been noted by our team. We also take your point about the need to adjust shoulder straps and our fully trained drivers would be more than happy to do this before setting off on your journey. Many thanks again and we hope to see you again soon. Kind regards, Family Transfers.
06/03/2017 Samantha Terry
There is very little that can be improved however there were a few mistakes in the initial booking email and it would have been good to get an email saying all was still ok booking wise more than 24 hours in advance.
Our response: Dear Samantha, Thank you for your feedback. We apologise for any errors in the initial booking email you received and your comments have been passed on to our team to prevent this in future. We are glad that you were happy with all other aspects of our service. We hope to be of service again in future. Kind regards, Family Transfers
03/03/2017 Sybil Chidiac
Nothing! The drivers are patient, attentive and even had wipes in the vehicle. Maybe I would suggest that there are always wipes for spills and sticky kids' hands and small bottles of water! heading to the airport or back makes one thirsty!
Our response: Dear Sybil, Thank you so much for your review. So glad that you were well looked after by our drivers and great that the wipes came in handy, they are indispensable with kids around! Thank you for the suggestion of providing bottles of water, we will certainly give this serious consideration. We look forward to seeing you soon. Kind regards, Family Transfers.
28/02/2017 David Holechek
Our vacationing family of five needed a transfer from Heathrow to our rented flat in central London and eventually a transfer to King's Cross Station. Booking and payment was very simple and our driver was prompt, polite and helpful. Couldn't have asked for more.
Our response: Dear David, Many thanks for your review. Great to hear that, as we would hope, you found the whole process from booking through to your transfers simple and efficient. Thank you too for your positive comments about our driver. We hope to be of service again in future. Kind regards, Family Transfers.
24/02/2017 Philip Bentley
Very happy with the service. Timings were spot on, plenty of room for luggage and other baby nonsense that you have to bring. Made for a stress free start and end of the trip.
Our response: Dear Philip, Thank you very much for your review. We are very happy to hear that all was to your satisfaction and we helped to make the beginning and end of your holiday happy and stress free, that's what we're all about! Great too that our large vehicles easily accommodate everything but the kitchen sink! Hope to see you again soon. Kind regards, Family Transfers
21/02/2017 Kara Bruce-Hickman
The car seats were very clean. The driver was very polite and drove carefully.
Our response: Dear Kara, Thank you so much for your review and your positive comments, highlighting aspects of our service which we pride ourselves on. We look forward to being of service again in future. Kind regards, Family Transfers
19/02/2017 Maria Khan
Comfortable car, good drivers, great car seat, fantastic service!
Our response: Dear Maria, Many thanks for your review. We are so happy to hear that you received the fantastic, high standard of service we always aim to provide. We hope to see you again soon. Kind regards, Family Transfers
18/02/2017 Anette Moan
The driver was late picking us up and didn't answer the phone
Our response: Dear Anette, Thank you for your feedback. We have looked into your issue. Our information is that your first transfer went smoothly as expected. We apologise for the issue with your second transfer. We have now taken measures to prevent this in future and to ensure we maintain the high standards we aim for and you deserve. Should you wish a more detailed explanation please do email us. We hope to provide you with excellent service in future. Kind regards, Family Transfers
16/02/2017 Stuart Alfredson
Driver arrived early, had appropriate child seats installed for our two boys, fitted in our 6 large suitcase, pram and other small bags and drove well to the airport. You pay a little more for the service than other providers but you get a very good service in return.
Our response: Dear Stuart, Thank you so much for your review. We are very happy to hear that you received the very good standard of service which we always aim to provide. We look forward to seeing you again. Kind regards, Family Transfers
13/02/2017 Louise Cowley
Fantastic service. Only comment would be that the seatbelt was twisted so not brilliant for the car seat. Driver was great-polite and on time. Would definitely use again even though more expensive than other companies whilst my children are in car seats.
Our response: Dear Louise, Thank you very much for the feedback. We are so pleased you experienced our fantastic service. We apologise for the twisted seatbelt. Our drivers are all fully trained in fitting the car seats and would have been very happy to correct this. We will make our driver aware of the issue on this occasion. Many thanks for the high rating and we look forward to being of service again. Kind regards, Family Transfers
05/02/2017 Jeremy Majeski
We couldn't have been happier with the service. Our flight was delayed by 2 hours, late into the evening, and the driver was there waiting for us with a smile on his face. Return trip was on-time as well. Clean vehicles, friendly drivers. Would use again!
Our response: Dear Jeremy, Thank you for taking the time to review us. So glad your Transfers went smoothly both ways despite the flight delay coming in, and that our driver was there to greet you with a smile! We look forward to being of service again in future. Kind regards, Family Transfers.
04/02/2017 Mr Todd Beldham
none. the driver was awesome and on time. He was great.
Our response: Dear Todd, Many thanks for your review. Our driver will be very happy to hear you described him as "awesome" and "great", we will pass on your comments. We hope to see you again soon. Kind regards, Family Transfers
01/02/2017 Ilaria Pitea
Very good service but too overpriced compared to what it is available on the market
Our response: Dear Ilaria, Thank you for the review. We are pleased that you found our service to be very good and gave us a high rating based on that. With regards to our pricing, we are more expensive than other transfer options (local cab companies for example) however, we have found that other companies do not offer the same high standard of family-friendly service which we do. We feel we are offering competitive pricing for our high level of service in terms of quality of car seats, size and quality of vehicles, and meet & greet service provided by our fully trained family-friendly drivers. Many thanks again for your feedback. Kind regards, Family Transfers
22/01/2017 Mr Geoffrey Zeven
This company provided exactly what we needed: decent size vehicle, child seats, punctuality and a friendly driver! I found them via word of mouth. They were definitely a hidden jem!
Our response: Dear Geoffrey, Thank you for taking the time to review us. We are so glad that you found us and that we provided exactly the service you needed. Please spread the word, we don't want to remain too hidden! We look forward to providing you with excellent service in future. Kind regards, Family Transfers.
20/01/2017 Geraldine Lowe
Excellent service. Prompt, helpful and made everything so easy. Clean vehicle and excellent baby seats. Very polite and obliging driver. Couldn't fault any of iit. Would have no hesitation in recommending this company.
Our response: Dear Geraldine, Thank you so much for your review. It really pleases us to hear you found our service excellent, as this is the level of service we always aim to provide. We look forward to seeing you again. Kind regards, Family Transfers.
19/01/2017 Ms Vasiliki Machaira
It's simply a great service. The drivers are on time, the cars are new and clean, even the baby was happy when he got in his car seat. Highly recommended.
Our response: Dear Ms Vasiliki Machaira, Thank you so much for the great review. So pleased that you experienced great service and that your baby enjoyed the car seat! Hope to see you again soon. Kind regards, Family Transfers
19/01/2017 Katherine Cardona
Your service was really excellent - drivers on time, cars comfortable and well equipped, everything ran smoothly. My only caveat was that the driver who picked us up from Gatwick on return was not esp friendly (poor English, I think), but more importantly, drove far too fast until asked not to. He calmed down immediately, and, as I say, everything ran very smoothly. I thought I would mention it to you as safe driving is, I'm sure, a number one priority for you!
Our response: Dear Katherine, Thank you very much for your review. We are happy to hear you found our service to be excellent and that your transfer was very smooth and comfortable. Thank you for the feedback about the speed of driving. Our drivers do drive with the utmost of care and we are pleased that, when you mentioned this issue, our driver adjusted his speed immediately, to your satisfaction. We are sorry to hear that you did not find our driver as friendly as you would have liked. Our drivers do all speak a good level of English and are chosen for their family- friendliness. Having said that, after a long or tiring flight, the driver may sometimes feel that clients do not wish them to be too "chatty"! Rest assured these issues have been addressed with our driver. We hope to provide you with excellent service once again in the future. Kind regards, Family Transfers.
13/01/2017 Minh Quach
The driver arrived on time, was courteous and helped us with the luggages. He drove very smoothly the entire journey, we did not feel unsafe with the driving at any point, which can't be said with most other minicab drivers. The car was spacious, clean and comfortable. There were plenty of room to take all the luggages we had, particularly when travelling with a baby. Thank you Family Transfers, we will definitely use the service again.
Our response: Dear Minh, Many thanks for your review. We are so pleased that you had a great experience travelling with Family Transfers. We know how precious your family is and so our drivers always take the greatest of care. Thank you for using us and hope to be of service again in future. Kind regards, Family Transfers
10/01/2017 Sybil Chidiac
Was at the airport with a sign waiting for me. I did not have to search for the driver or waste time calling to find the driver. Driver was on time for the return ride to the airport- pick up at my hotel. Met me at the lobby and took my bags to the vehicle. Vehicles were so clean and spacious. Felt very luxurious! Had wipes and tissue in the car for the accidents with the kids, which I used, couldn't ask for anything more!
Our response: Dear Sybil, Thank you for your great review. We are so happy that you experienced the high level of family-friendly service which we always aim to provide. Wet wipes and tissues often save the day! We look forward to seeing you again. Kind regards, Family Transfers
08/01/2017 GREG FORD
The car was perfect - big enough, clean, fitted with the requested car seats. The driver turned up on time and was very friendly. Customer Services were responsive. The only issue I had was that the original confirmation mail I received showed incorrect/unclear pickup timing - but customer services resolved this quickly when I raised it.
Our response: Dear Greg, Thank you very much for the feedback. We are happy that you found the car perfect for your family and that the driver provided you with a good, family friendly service. We apologise for the issue with the confirmation of pick-up time and glad this was resolved quickly. Our team has been made aware of this to prevent future errors. We hope to see you again soon. Kind regards, Family Transfers
07/01/2017 Paul Woolf
We booked two journeys - early morning to Heathrow and night-time back from the airport. On both occasions the drivers were punctual, friendly, helpful, and great with our two toddlers. We would definitely use Family Transfers again.
Our response: Dear Paul, Many thanks for your review. We are pleased our drivers provided the reliable, family-friendly service we always aim for. We look forward to being of service to you and your family again. Kind regards, Family Transfers
03/01/2017 Mr Ian Roberto Carrasco Barber
our flight was delayed 4h and the office coordinated constantly with us to arrange a pick up for me and my family. The drivers were very polite and we're always in time. The cars were confortable and big enough for 2 adults, 3 children and plenty of baggage.
Our response: Dear Mr Ian Roberto Carrasco Barber, Thank you so much for your review. As you found, we are experienced at dealing with flight delays and changes of plan, so we can still ensure a smooth transfer for you even when there are delays. We hope to see you again soon. Kind regards, Family Transfers.
02/01/2017 Dan Straw
Great. Friendly booking process and drivers, could condition cars with different child seat choices and sizes, clean and punctual. All in all, a great experience, I will happily use them again
Our response: Dear Dan, Thank you for your great review! We are so pleased that you had a great all round experience with us and we look forward to you using our service again. Kind regards, Family Transfers
28/12/2016 Mr Patrick Girardot
Excellent service with child seats pre-installed, Mercedes transporter and very good driver.
Our response: Dear Patrick, Many thanks for your review. We are happy to hear you found our service excellent as that is what we aim to provide. We look forward to being of service again in future. Kind regards, Family Transfers
13/12/2016 Mrs Maria Molina
*** perfect!!
Our response: Dear Maria, Thank you for reviewing our service. The feedback we receive helps us to improve our service. We are pleased to hear that you were happy with the service and we do look forward to hearing from you again soon. Kind regards
08/12/2016 Ms Aimee Dadswell
Excellent service, friendly, punctual, helpful, professional drivers in both directions. Would be helpful if they waited right by the arrivals wall with all the other drivers rather than standing on their own as trying to find the driver took a few minutes which wasn't much fun with a jet lagged toddler and all the luggage. Also, your prices are not very competitive. Apart from that - brilliant and made you lives so much easier! Would definitely recommend and will use you again.
Our response: Dear Aimee, Many thanks for your feedback. Our drivers do aim to stand in highly visible places, however sometimes the arrivals hall at the airports can get very busy. This is one of the reasons why we provide the contact details of the driver prior to the transfers, trying to facilitate the meeting between drivers and clients. In terms of our prices, we do understand that we are more expensive than local mini cab companies but what we have also found is that many local companies do not offer car seats or are not of the highest standard. We do feel we are offering competitive pricing as well as different levels of service in terms of quality of car seats, quality of vehicles provided as well as fully trained family friendly drivers. Thanks for the high rating and we do hope to hear from you again soon. Kind regards,
18/11/2016 Mrs SISSEL GYNNILD
Great driver, on time and really friendly
Our response: Dear Sissel, Thank you for reviewing our service. The feedback we receive helps us to improve our service. We are pleased to hear that you were happy with the service and we do look forward to hearing from you again soon. Kind regards
18/11/2016 Cameron Dowling
Excellent service. Will use again.
Our response: Dear Cameron, Thank you for reviewing our service. The feedback we receive helps us to improve our service. We are pleased to hear that you were happy with the service and we do look forward to hearing from you again soon. Kind regards
15/11/2016 Alec Knowles
Our experience with Family Transfers was perfect -- wonderful driver, prompt departures and arrivals, and very helpful accommodations for a family traveling with two young children. We can't thank them enough for their services and look forward to calling up them again when we return to the U.K.
Our response: Dear Alec, Thank you for reviewing our service. The feedback we receive helps us to improve our service. We are pleased to hear that you were happy with the service and we do look forward to hearing from you again soon. Kind regards
14/11/2016 Louise Cowley
Excellent - *** very pleasant and car seat clean and new. Pricey but would recommend.
Our response: Dear Louise, Thank you for reviewing our service. The feedback we receive helps us to improve our service. We are pleased to hear that you were happy with the service and we do look forward to hearing from you again soon. Kind regards
13/11/2016 Mrs Kathryn Beaumont
We booked a return journey and both drivers were completely professional and punctual. They helped with the bags, car seats and didn't rush us at any point. We will certainly use them for future trips and would unreservedly reccomend to anyone with children!
Our response: Dear Kathryn, Thank you for reviewing our service. The feedback we receive helps us to improve our service. We are pleased to hear that you were happy with the service and we do look forward to hearing from you again soon. Kind regards
11/11/2016 Richard Williams
Excellent Service and will recommend to others and use again.
Our response: Dear Sian, Thank you for reviewing our service. The feedback we receive helps us to improve our service. We are pleased to hear that you were happy with the service and we do look forward to hearing from you again soon. Kind regards
08/11/2016 Nick Clark
Great service, thanks.
Our response: Dear Nick, Thank you for reviewing our service. The feedback we receive helps us to improve our service. We are pleased to hear that you were happy with the service and we do look forward to hearing from you again soon. Kind regards
07/11/2016 Mr Richard Johnson
Absolutely brilliant service. Spacious and comfortable vehicle, helpful and friendly driver. No complaints at all and would recommend to friends and family.
Our response: Dear Richard, Thank you for reviewing our service. The feedback we receive helps us to improve our service. We are pleased to hear that you were happy with the service and we do look forward to hearing from you again soon. Kind regards
05/11/2016 Laura Chang Kit
Great service. Prompt, helpful and patient. Couldn't ask for anything more.
Our response: Dear Laura, Thank you for reviewing our service. The feedback we receive helps us to improve our service. We are pleased to hear that you were happy with the service and we do look forward to hearing from you again soon. Kind regards
02/11/2016 Mrs Laurie-Lynn Hernandez
I had an excellent experience with family transfers from the moment I called them through my final drop off. I had a family of five with two car seats and they were professional, courteous, prompt, friendly. I would recommend this company to anyone and was extremely satisfied and pleasantly surprised to even find this sort of service. Excellent service and company all around.
Our response: Dear Laurie-Lynn, Thank you for reviewing our service. The feedback we receive helps us to improve our service. We are pleased to hear that you were happy with the service and we do look forward to hearing from you again soon. Kind regards
31/10/2016 Brooke Duley
This is the best airport transfer company I have ever used. Professional and friendly drivers - prompt and helpful. The cars are very nice and the children's carseats are new, clean and of a very good quality. I will definitely be using this company again and also recommending to my friends! Many thanks for your service!
Our response: Dear Brooke, Thank you for reviewing our service. The feedback we receive helps us to improve our service. We are pleased to hear that you were happy with the service and we do look forward to hearing from you again soon. Kind regards
27/10/2016 FIlipa Marques Abraham-James
Very nice drivers on both trips. Good vehicles, clean and smooth travel. The drivers were on time. Will use it again. ***
Our response: Dear Filipa, Thank you for reviewing our service. The feedback we receive helps us to improve our service. We are pleased to hear that you were happy with the service and we do look forward to hearing from you again soon. Kind regards
26/10/2016 Elizabeth Woolnough
I do think it is a bit expensive compared to mini cabs which offer car seats. If we moved back to London we would probably go for a local mini cab company as the price for you is about 40% more. But it was a great service and if you are aiming for tourists who don't know any better, they will probably pay the price.
Our response: Dear Elizabeth, Many thanks for your feedback. We do understand that we are more expensive than local mini cab companies but what we have also found is that many local companies do not offer car seats or are not of the highest standard. We are focused on offering families in London as well as families visiting London as tourists the option of booking large vehicles with family friendly drivers that are trained in installing the car seats correctly. We are trying to focus on offering all our families high end branded car seats which we aim to change on a regular basis in order to continue to provide the highest levels of service. We do feel we are offering a different service in terms of quality of car seats, quality of vehicles provided as well as full trained family friendly drivers to that offered by many of the local cab companies. Thanks for the high rating and we do hope you visit London soon and book with us once again. Kind regards,
26/10/2016 Ailish Connolly
Very nice and friendly drivers, comfortable cars and car seats for the children were perfect
Our response: Dear Ailish, Thank you for reviewing our service. The feedback we receive helps us to improve our service. We are pleased to hear that you were happy with the service and we do look forward to hearing from you again soon. Kind regards
22/10/2016 Lidia Morla Lopez
Very Professional service
Our response: Dear Lidia, Thank you for reviewing our service. The feedback we receive helps us to improve our service. We are pleased to hear that you were happy with the service and we do look forward to hearing from you again soon. Kind regards
21/10/2016 Rebecca Goldschmied
Amazing service, efficient and thorough, we would definitely use again.
Our response: Dear Rebecca, Thank you for reviewing our service. The feedback we receive helps us to improve our service. We are pleased to hear that you were happy with the service and we do look forward to hearing from you again soon. Kind regards
13/10/2016 SHIRLEY DRAKE
We were really happy with everything about your service ,both drivers were on time and very friendly, the car's and child seat provided were excellent. We would recommend your company to anyone with children to use family transfers.Thank you again for starting and finishing our holiday so brilliantly! !
Our response: Dear Shirley, Thank you for reviewing our service. The feedback we receive helps us to improve our service. We are pleased to hear that you were happy with the service and we do look forward to hearing from you again soon. Kind regards
11/10/2016 Stefan Woltron
Good Service, on time, good driver
Our response: Dear Stefan, Thank you for reviewing our service. The feedback we receive helps us to improve our service. We are pleased to hear that you were happy with the service and we do look forward to hearing from you again soon. Kind regards
09/10/2016 Emilia Bran
I would definitely recommend you again and thank you for the care and attention taken to ease our travel plans. All the best.
Our response: Dear Emilia, Thank you for reviewing our service. The feedback we receive helps us to improve our service. We are pleased to hear that you were happy with the service and we do look forward to hearing from you again soon. Kind regards Family Transfers
29/09/2016 Sarah Howles
Very good and friendly service.
Our response: Dear Sarah, Thank you for reviewing our service. The feedback we receive helps us to improve our service. We are pleased to hear that you were happy with the service and we do look forward to hearing from you again soon. Kind regards Famiy Transfers
29/09/2016 Allyson Gantt
Everything was so easy, from booking, to paying by link, to email confirmations, to pick up! So grateful for the smooth easy service that saved us a lot of hassle from traveling with our own car seat for 2 weeks for only 2 uses! Drivers were helpful and pleasant. Vehicle was spotless inside and out, and car seat was good quality. Highly recommend!
Our response: Dear Allyson, Thank you for reviewing our service. The feedback we receive helps us to improve our service. We are pleased to hear that you were happy with the service and we do look forward to hearing from you again soon. Kind regards Family Transfers
15/09/2016 Mrs Vanessa Cruz Galarza
Yes I would recommend the service, thought it was a bit pricey so maybe review that. Best,
Our response: Dear Vanessa Thank you for reviewing our service. The feedback we receive helps us to improve our service. In terms of our prices, this is something that is always under review. We are pleased to hear that you were happy with the service and we do look forward to hearing from you again soon. Kind regards Family Transfers
10/09/2016 Emilia Bran
Very professional service and would certainly use again.
Our response: Thank you for reviewing our service. The feedback we receive helps us to improve our service. We are very pleased to hear that you were happy with the service and we do look forward to hearing from you again soon. Kind regards
07/09/2016 DOMINIC WHITE
The driver was excellent and really pleasant. He turned up at our house with plenty of time to spare and drove safely. Unfortunately, we had to wait for our collection when returning from our holiday which was not ideal. He did call to let me know that he was stuck in traffic trying to get in the car park at Gatwick (there were problems at the airport parking) but it was not great with two young children and tired aged parents waiting for the driver to arrive. I would have expected for the cost of the service for the driver to be waiting for me and not the other way round.
Our response: Thank you for reviewing our service. The feedback we receive helps us to improve our service. We are pleased to hear that you were happy with the service, however we are sorry for the unfortunate wait when you were being collected at the airport. We do hope to hear from you again soon. Kind regards Kind regards
30/08/2016 Alison Silvers
Driver did not show up for morning transfer to airport - causing much stress. We called driver 6 times - no answer. Emergency line did not answer until 3rd try. But could not help us. Its too bad because our pick up at LHR was great, but now I can't recommend to others given the latest situation.
Our response: Dear Alison Thank you for your review and we would like to apologise again for failing to show up for your transfer on 28 August 2016. We refunded your payment immediately and have conducted an internal investigation as to the failings on this occasion. We are pleased to hear that your other experience with us was good and we hope to have the opportunity to redeem ourselves with you on a future occasion. Kind regards
27/08/2016 Mr Nathan Pownall
Wonderful service.
Our response: Thank you for reviewing our service. The feedback we receive helps us to improve our service. We are very pleased to hear that you were happy with the service and we do look forward to hearing from you again soon. Kind regards
27/08/2016 Milan Oatley
I have been very impressed with family transfers - drivers are prompt and very helpful as is the office.
Our response: Thank you for reviewing our service. The feedback we receive helps us to improve our service. We are very pleased to hear that you were happy with the service and we do look forward to hearing from you again soon. Kind regards
26/08/2016 Indy Karlekar
The service was excellent from pick up to drop off and vice versa. Our inbound flight from LA to LHR was delayed by 7 hours but someone was there waiting for us which was a relief after such an exhausting flight. We can't recommend them enough!
Our response: Thank you for reviewing our service. The feedback we receive helps us to improve our service. We are very pleased to hear that you were happy with the service and we do look forward to hearing from you again soon. Kind regards
26/08/2016 Elisabeth Jones
Driver stubbornly drove his route instead of the M25 although we told him Google noted there was a huge accident the way we were going. Probably took an extra 15minutes, disappointing that he didn't listen. Car seat was also on the small side for our 2.5 yr old toddler and we found the service expensive compared with other car services.
Our response: Dear Elisabeth Thank you for your review. We have taken your comments on board and encourage our drivers to be flexible with their routes but sorry that on this occasion this did not happen. In terms of pricing, we are more expensive than local taxi companies but believe that we are competitive for the size of vehicle provided, however we are always reviewing our prices. We hope to hear from you again in the future. Kind regards
26/08/2016 Mr Tobias Bucher
We were satisfied with the service we got. The driver was punctual, very helpful in installing the child seat provided and always friendly. Although there had been problems with the payment in advance, we were able to sort that problem out by paying the driver himself when he picked us up. We would definitely recommend FamilyTransfers!
Our response: Thank you for reviewing our service. The feedback we receive helps us to improve our service. We are very pleased to hear that you were happy with the service and we do look forward to hearing from you again soon. Kind regards
26/08/2016 Mr Michael Hanson
The car seat provided was poor quality. It was not pre-installed which caused stress when getting to the vehicle as the driver then had to I install. It was then not properly installed And we had to direct the driver to reinstall it.l correctly. The driver was very friendly but took several calls during the transfer. I would prefer a driver not to answer the phone when driving.
Our response: Dear Michael Thank you for reviewing our service and we would like to apologise for the service that was given. We aim to ensure that all car seats are correctly installed prior to picking up clients and are sorry that on this occasion this was not the case. We have invested in Maxi Cosi Priori seats and Maxi Cosi Rodi Air seats as we want to use reputable car seat manufacturers. All our drivers have hands free and should not be talking on the phone for any length of time, however, they do sometimes need to take calls from the office. This is reiterated to them. We do hope to hear from you again in the future. Kind regards
26/08/2016 Stephanie Dietrich
I was very pleased with this service. I discovered that the booking had the wrong pick up time after hours the night before the pick up, and was able to easily contact the company via the emergency number. Within ten minutes, the issue had been sorted and our driver turned up 5 minutes early the next day. The vehicle was spacious and comfortable, and a good quality car seat was provided for our 16 month old daughter. The driver was very smooth, unlike many taxi and uber drivers. Thank you for a great service.
Our response: Thank you for reviewing our service. The feedback we receive helps us to improve our service. We are very pleased to hear that you were happy with the service and we do look forward to hearing from you again soon. Kind regards
22/08/2016 Mrs CherylAnne Amendola
I would recommend your service to anyone who asks. Thank you for being prompt, clean, and for the great communication. Our drivers were great, too!
22/08/2016 Darren Wood
Fantastic service and lovely ride. Joan was friendly and patient. Vehicle was clean and car seats were properly installed. Was very happy with Family Transfers. Thank you.
21/08/2016 NADER SALEM
Excellent service - drivers very professional, car and car seats were clean - overall very satisfied. Well done
14/08/2016 Mr James Collingridge
We have used your service twice now. Everything has gone smoothly, from talking to the extremely helpful lady in the office to the polite and punctual drivers. We will definitely use you again for our airport trips.
09/08/2016 VINCENT TURGIS
06/08/2016 Mark Christal
Excellent service, would recommend
02/08/2016 Leslie Symonds
28/07/2016 Phillipa Woodgate
Excellent service thank you
23/07/2016 Marta Pousa
22/07/2016 Amy Glynn
Wonderful service. Driver was very polite and helpful. A positive experience all around.
22/07/2016 Milan Oatley
Brilliant service..
21/07/2016 Rachael Day
19/07/2016 Mr James Moon
Late pick up due to traffic, which wasn't a problem as we weren't flying that night, but might have been an issue if we were. That said, both the office and driver phoned to update on ETA without me needing to chase. Driver was very friendly and helpful with our bags. Car seats were top quality, and fitted properly, which was our top requirement. Overall, very pleased.
13/07/2016 Maccarthy Family
Excellent service and very helpful driver
12/07/2016 Mr Scott Crank
Gabriel was fantastic. A true gentleman, focussed on the needs of the family. He lifted most of the heavy luggage himself, regardless of my insistance I should do it, and ensured we were all set to go. Thank you Gabriel and team at FT.
12/07/2016 Mr Nathan Pownall
10/07/2016 Mrs Clare Kinnear
Very impressed with the service. Friendly & helpful Driver, collecting our bags from the house & getting a trolley for us at the airport, then stacking the bags onto the trolley. And right to the entrance to the terminal. Thank you!
08/07/2016 esther
Family Transfers were amazing, they were early and provided excellent service for both going to and returning from the airport. There is lots of room for adults, children with car seats, many suitcases, and a pushchair. Highly recommended! We have 2 x children who both need car seats and getting to an airport with luggage is difficult. Its hard to transport suitcases, push chairs etc on public transport. Local car companies don't often have childrens car seats.
05/07/2016 Mr Rupert Exham
Was glad to be able to find a company and drivers I can trust to drive our family.
05/07/2016 Mrs Erin Sweatman
Great experience Joan. I've never had a car seat installed so securely.
02/07/2016 Jessica Clemmons
Using your company was a very pleasant experience. Driver was punctual, courteous and helpful with our bags. The van was nice and clean. Would highly recommend your services.
21/06/2016 Catherine LaPuma
The feedback i received was that the driver was excellent, very helpful and friendly. The customers were very happy with the transfer, thank you
21/06/2016 ANGELA LUND
20/06/2016 Ms Yvonne Waldeck
I was very pleased with the service- the driver was very friendly and although traffic was slow, the booking had allocated sufficient time before our flight so that we did not have to worry about missing it.
16/06/2016 Ms Alison Shackell
Everything went well and straightforward and were very with the service. Thank you!
23/05/2016 Tobias Bucher
26/04/2016 Carolina Lobo
The service was great, driver arrived on time, the car had plenty of space and baby seats for my two babies. I highly recommend it to have a comfortable and safe transfer, specially when you have kids.
16/04/2016 Chris Pipe
Supurb service and will definitely use again as EXACTLY what is needed for families. Large cars, good car seats, great drivers and people I dealt with seemed to understand exactly the challenge of travelling with kids.
12/04/2016 Amanda Brown
Very good service - good value, prompt, efficient and attentive driver. Thank you!
05/04/2016 Mrs Esther Drayton
We were very happy with the service. our driver arrived early with plenty of time for the time we wanted to leave. Very friendly driver. will book again for sure.
02/04/2016 Mr Anthony Walsh
Will recommend service to others.
29/03/2016 Miss Shona Macfarlane
Hi. I thought the pre - service email to check requirements and then to confirm the drivers details was excellent. Thank you Cristina! The driver was very prompt which was excellent too. I didn't want to give the seats a 'bad' review as it could have been I didn't read the small detail but the baby seat wasn't belted in so we had to do that. ( I know it was our responsibility to check the seats were all ok.) However the baby seat was in the seat that was to be pushed forward so we moved it anyways. Just giving this feedback in case someone is not familiar with the car seat that they might take a while to sort it. We had lots of time as he was early. The only other piece of seat feedback is the baby seat also has a head protector for when they are in the first few months - it would be great if this was in the car seat too as it is part of the maxi cosi baby seat. The final feedback is again prob something I should have read somewhere but I didn't realise you took payment at time of booking instead of once the journey was made. Many thanks for the service and we will use you again.
27/03/2016 Mr Joshua Bolot
Excellent as always. Will continue to recommend to family and friends. Always efficient, clean and reliable... all very important when travelling with a family.
22/03/2016 Mr Bolot
All aspects of the service were excellent and I'd have no hesitation about recommending Family Transfers.
07/03/2016 Mrs Emily Redenius
very professional all around, much appreciated assistance travelling with little ones :)
29/02/2016 Mrs Rebecca Spry
Excellent service - would certainly recommend (already have!) and will use again.
26/02/2016 Mr Joshua Bolot
Very happy with this service
03/02/2016 Mrs Emily Wright
08/01/2016 Mrs Emily Wright
Very professional service and a great way to start a long journey with little ones!
11/11/2015 Ms Gemma Lippiat
08/11/2015 Ms Louisa Beeby
Alex was lovely. Service was excellent just would have been nice to have a confirmation email of who was picking us up at Gatwick like we did with on the way out.